topic Re: Mobile bill in Archive

Mobile bill

Dluciano — Tue, 04 Jan 2022 09:04:34 GMT

good morning

I received an email regarding missed payment on my sim contract last month, the email says if I don't respond within 5/01/22 it will resolved for to get disconnected. The reason am emailing is because I am on holiday at the Hebrides island and there is no signal up here or bank that I can go to pay my bill, please could you kindly extend my payment bill on the 26th of this month if possible and that's when am due back on the mainland around that date.

thank you

kindly regards

Deryl luciano

Re: Mobile bill

63johnw — Tue, 04 Jan 2022 09:12:07 GMT

Hi @Dluciano you aren't talking to sky customer services here so they won't respond or contact you from here. If you are sure this is a genuine request then you will need to find a way to make your payment or your services will be restricted. Sky normally try to take your payment then if the funds aren't there they try again 10 days later before restricting services. If you log into your account there should be a way there to pay your bill.

Re: Mobile bill

PandJ2020 — Tue, 04 Jan 2022 09:12:54 GMT

You're not talking to Sky here.

You can pay online here: https://www.sky.com/mobile-bill/pay

Re: Mobile bill

caesarome — Tue, 04 Jan 2022 09:40:39 GMT

@Dluciano

The chances are this email might have not been from Sky, there are two ways to tell. Firstly does this email have a link in it that says will take you to your online account because if it does it is probably going to a scammers website. Secondly have a view of your online bill to see if this bill was actually paid:

https://www.sky.com/manage/bill/

Re: Mobile bill

Char1111 — Tue, 04 Jan 2022 11:55:59 GMT

Hello,

I've been told I have missed last month's bill but I've checked my bank and the money had been taken out!

Can you please tell me why its telling me I have missed this payment when I haven't? Happy to send you my bank statement

Re: Mobile bill

63johnw — Tue, 04 Jan 2022 11:58:39 GMT

Hi @Char1111 you aren't talking to sky here, just fellow customers. Login to your account to check if your bills are up to date. Don't click on any links in the messages you have been sent.

Re: Mobile bill

GD1 — Tue, 04 Jan 2022 12:04:38 GMT

@Char1111 Have aread of the previous responses, it is likely the message is a scam, is there a link it asks you to follow? As Sky don't normaly do this.

Re: Mobile bill

caesarome — Tue, 04 Jan 2022 12:56:05 GMT

Please see the posts earlier @Char1111 as the chances are this was a scam email so was not from Sky.