topic Re: Ordered son a Samsung tab A7, it’s only been on (activated) since Christmas day and constant cal in Archive

Ordered son a Samsung tab A7, it’s only been on (activated) since Christmas day and constant calls

Coletteykins86 — Sat, 01 Jan 2022 10:03:08 GMT

So I ordered my son this tablet for Christmas, the sim was activated in October. All turned off and put in the box, he opened it Christmas Day, since then the tablet is getting calls from strange numbers. Texts from someone's bank telling them who their supposed to pay, how much and that they haven't paid £1000+ etc. my son is 7, autistic and does not know how to do anything except use YouTube kids and play games. I can't quite figure out how to block numbers from calling/texting. We don't know who these people are, they're looking for the same people constantly. Surely this is something that shouldn't be happening on a new sim? I get that numbers are reused etc, however it's proving to be a bit of an annoyance! Any advice please because I'm useless with technology and this is giving me brain ache! Thanks in advance

Re: Ordered son a Samsung tab A7, it’s only been on (activated) since Christmas day and constant cal

63johnw — Sat, 01 Jan 2022 10:05:04 GMT

Hi @Coletteykins86 you could try calling sky and ask about getting a new number. It's free on 150 from a sky sim, ignore the messages and don't hang up.

Re: Ordered son a Samsung tab A7, it’s only been on (activated) since Christmas day and constant cal

caesarome — Sat, 01 Jan 2022 10:11:38 GMT

All mobile numbers from all companies get reused so when someone cancels a number it goes back in the system then at a later time somebody like your son will be reissued with it so speaking to Sky to order a new one with a new number will be the only way to stop this from happening.

Re: Ordered son a Samsung tab A7, it’s only been on (activated) since Christmas day and constant cal

Coletteykins86 — Sat, 01 Jan 2022 11:40:17 GMT

Thank you! I had thought of calling sky but naturally I just assumed they'd be closed for all of Christmas because I'm a drip! I didn't think about asking for a new number, I most definitely will now. Thank you again, I appreciate the words of wisdom.

Re: Ordered son a Samsung tab A7, it’s only been on (activated) since Christmas day and constant cal

Daniel0210 — Sat, 01 Jan 2022 11:44:23 GMT

@Coletteykins86 The contact centres are open until 9pm today. If you already have Sky Mobile or Sky Talk ring Sky for free by dialling 150. Otherwise you can use this link:
https://www.sky.com/help/home
(Customers in the UK) - Scroll down and click on ‘Need more help’ and it provides an 0333 number.
(Customers in the ROI) - on the same link change the flag in the very bottom corner to the ROI flag then scroll down to obtain an 0818 number.
Apparently the lines are sometimes quieter just after 7am or just before 9pm so maybe worth trying then. Stay on the line and don’t hang up if prompted to.