https://helpforum.sky.com/t5/Archive/Upgrade-swap-no-notification-that-they-have-received-old-phone/m-p/3880624#M825167 <P>You need to give it a few weeks at least seeing as we are still within the Christmas and New Year holiday period, if by then your account hasn't updated to show they have received it&nbsp;then reply here as we can arrange more help for you.</P> Fri, 31 Dec 2021 06:02:15 GMT caesarome 2021-12-31T06:02:15Z https://helpforum.sky.com/t5/Archive/Upgrade-swap-no-notification-that-they-have-received-old-phone/m-p/3880573#M825166 <P>Hi</P><P>i swapped my old phone and have sent it back to sky in pre post package given to me from sky.</P><P>I did this on the 22nd and not heard that it has been received?</P><P>how long does this take to happen?&nbsp;</P><P>&nbsp;</P> Thu, 30 Dec 2021 23:40:57 GMT https://helpforum.sky.com/t5/Archive/Upgrade-swap-no-notification-that-they-have-received-old-phone/m-p/3880573#M825166 Michellerose 2021-12-30T23:40:57Z https://helpforum.sky.com/t5/Archive/Upgrade-swap-no-notification-that-they-have-received-old-phone/m-p/3880624#M825167 <P>You need to give it a few weeks at least seeing as we are still within the Christmas and New Year holiday period, if by then your account hasn't updated to show they have received it&nbsp;then reply here as we can arrange more help for you.</P> Fri, 31 Dec 2021 06:02:15 GMT https://helpforum.sky.com/t5/Archive/Upgrade-swap-no-notification-that-they-have-received-old-phone/m-p/3880624#M825167 caesarome 2021-12-31T06:02:15Z