topic Re: Channel 5 freezes on Sky+ in Archive

Channel 5 freezes on Sky+

TB1250 — Mon, 31 Jan 2022 22:50:16 GMT

Channel 5 on Sky+ has been freezing briefly recently, Temporary loss of sound also. No other channels do this, just Channel 5 so not suspecting a poor signal as the reason. Seen same issue with Sky Glass, but not Sky+.

Re: Channel 5 freezes on Sky+

Annie+UK — Mon, 31 Jan 2022 23:01:34 GMT

What are the Signal Strength/Qualities in the Sky Box setting?

See question Q11 in my Sky+ FAQ

Re: Channel 5 freezes on Sky+

TB1250 — Tue, 01 Feb 2022 09:16:59 GMT

Not checked the signal strength as it is only happening on Channel 5.

Re: Channel 5 freezes on Sky+

Mark39 — Tue, 01 Feb 2022 09:30:46 GMT

Not seeing any loss of sound here on channel 5, so it doesn't look like a broadcast problem, but there might be the occasional glitch on programmes you're watching that I'm not.. Check your signal strengths as suggested, after tuning to channel 5.

Re: Channel 5 freezes on Sky+

user+666 — Tue, 01 Feb 2022 09:55:46 GMT

We have had the same issue for the last 2 days only on Channel 5

Re: Channel 5 freezes on Sky+

Annie+UK — Tue, 01 Feb 2022 10:01:00 GMT

@user+666 wrote:

We have had the same issue for the last 2 days only on Channel 5

So what are your signal strengths????????????

Re: Channel 5 freezes on Sky+

user+666 — Tue, 01 Feb 2022 10:06:38 GMT

signal strenth 70 and signal quality 90

Re: Channel 5 freezes on Sky+

Mark39 — Tue, 01 Feb 2022 10:06:41 GMT

@Annie+UK wrote:

@user+666 wrote:

We have had the same issue for the last 2 days only on Channel 5

So what are your signal strengths????????????

I really don't understand the reluctance....

It would at least rule out poor signal as a possibility.

Re: Channel 5 freezes on Sky+

Mark39 — Tue, 01 Feb 2022 10:10:07 GMT

@user+666 wrote:

signal strenth 70 and signal quality 90

Looks OK. Is it stable, or do the white bars move left and right over a few minutes?

Re: Channel 5 freezes on Sky+

user+666 — Tue, 01 Feb 2022 10:26:04 GMT

signal is stable, it's only channel 5 that has the problem just like TB1250 posted

Re: Channel 5 freezes on Sky+

Mark39 — Tue, 01 Feb 2022 10:49:13 GMT

@user+666 wrote:

signal is stable, it's only channel 5 that has the problem just like TB1250 posted

Looks like it might be a problem with Channel 5, then. Hopefully it's temporary and will be resolved quickly.

Re: Channel 5 freezes on Sky+

TB1250 — Wed, 02 Feb 2022 14:17:24 GMT

Thanks for the replies. At least it doesn't appear to be just me with this issue. I noticed a few weeks ago channel 5 had a symbol in the top right corner of the screen. I think it was because they had a technical problem (or fire I think) and were using a different transmitter. Temporary hangover from that possibly.

Re: Channel 5 freezes on Sky+

robert+petal — Thu, 03 Feb 2022 20:06:50 GMT

Just happened to me twice, sound dropped out for about 3 seconds and the picture jumped like it was a bad signal. Perhaps they're still on their backup system, or maybe the broadcast place hasn't been fully repaired yet.

Re: Channel 5 freezes on Sky+

stewie1974 — Sun, 06 Feb 2022 21:44:40 GMT

Yep, been happening to me also for over a week. Only Channel 5 programming affected.

Re: Channel 5 freezes on Sky+

666prozac — Sun, 06 Feb 2022 21:53:07 GMT

Yep I have had the same issue for around 2 weeks. Only with channel 5. Watching a programme now and it has frozen very briefly with loss of sound 3 times.
I did notice when I googled the issue before clicking the link here that there was someone else also asking the same question on a Virgin forum. Clearly it's channel 5 that are having issues

Re: Channel 5 freezes on Sky+

Mupe — Tue, 08 Feb 2022 16:34:58 GMT

Channel 5 on Sky+ has the same problem with me. A few days ago all I could get was just a blue screen, only on 5. I re-booted and it came back but that could be a coincidence. Signal strength and quality are much the same as they always have been.