topic Re: On demand not working in Archive

On demand not working

R+Boswell — Thu, 09 May 2019 19:20:22 GMT

Unable to download any on demand programmes. Broadband is working fine on other devices?

Re: On demand not working

caesarome — Thu, 09 May 2019 19:23:50 GMT

Have you tried rebooting your Sky box at the mains, leave it off for a few minutes and after powering it back up give it 3 or 4 minutes to finish loading back up. If that doesn't work can you let us know if your Sky box has wireless built in (it will have a wps button on the front of it) or do you use a wireless connector with the box ?

Re: On demand not working

Mark39 — Thu, 09 May 2019 19:25:04 GMT

Is your Sky box connected over wifi or by cable? Has it worked before? Are you using an On Demand mini connector, or does your Sky box have built-in wifi?

Re: On demand not working

R+Boswell — Thu, 09 May 2019 19:45:31 GMT

@Mark39 wrote:
Is your Sky box connected over wifi or by cable? Has it worked before? Are you using an On Demand mini connector, or does your Sky box have built-in wifi?

Hi, uses Wifi and has a mini box which sits on top he sky+ box. Never happened before, working one day and not the next. @Mark39

Re: On demand not working

caesarome — Thu, 09 May 2019 21:21:05 GMT

Try unplugging the wireless connector then reboot your box at the mains, after turning it back on wait a further 3 or 4 minutes for it to finish loading before plugging the wireless connector back into it.

Re: On demand not working

R+Boswell — Fri, 10 May 2019 05:47:35 GMT

@caesarome wrote:
Try unplugging the wireless connector then reboot your box at the mains, after turning it back on wait a further 3 or 4 minutes for it to finish loading before plugging the wireless connector back into it.

@caesarome Have also tried this with no success sadly

Re: On demand not working

Mark39 — Fri, 10 May 2019 08:44:41 GMT

@R+Boswell try this sequence. Failing that, I think you'll need to call Sky - suspect your On Demand connector (ODC) may have failed.

1. Switch your Sky box off at the plug

2. Unplug the ODC from your Sky box

3. Restart your broadband router, by turning it off at the plug for 30 seconds

4. Wait another 4 minutes before turning your Sky box back on at the plug

5. Wait until your Sky box fully restarts - 4 minutes or so - then plug the ODC back in and see if it then connects.

Re: On demand not working

Millieteddy0 — Sat, 16 Nov 2019 12:32:52 GMT

Not working although my broadband is working fine on other devices

Re: On demand not working

caesarome — Sat, 16 Nov 2019 13:13:59 GMT

Have you followed the advice in the post above yours ?

Re: On demand not working

Panchdara+IOM — Sun, 17 Nov 2019 19:57:43 GMT

I've ried EVERYthing that's been suggested!!!! My network is working fine EXCEPT this Sky connection. Me thinks Sky is having an issue. But, heck, they're not accountable (well, only for their revenues).

Re: On demand not working

Mark39 — Mon, 18 Nov 2019 08:22:33 GMT

@Panchdara+IOM if you've tried all the suggestions here, your Sky box is probably faulty. Call Sky to report it. It's clearly not a Sky issue.

Re: On demand not working

Adip — Tue, 31 Dec 2019 09:14:51 GMT

Hello all,

My connection to On Demand and Netflix was lost last night.

After taking forum advice, I unplugged the plug from the wall, for around five minutes. Plugged back in, and away you go, happy days, everything is back to normal.

Re: On demand not working

Patch+irritated — Thu, 09 Jan 2020 00:03:37 GMT

No suggested steps work. New router, other devices fine. On Demand fail. Repeatedly tried all suggestions. Sky now want to push me into having Q.

Firstly, it means losing all my treasured saved recordings for which I have paid Sky considerable money to be able to record and keep my favourites. Will Sky replace those that even can be replaced on dvd?

Secondly, they have no engineer slot for weeks, during which my service is now greatly reduced but I am still paying a small fortune for what I am supposed to be getting.

Thirdly, the last time there was an issue with my hd box, Sky said I owned it now so engineer cost would be on me, but this time they are saying they want the hd box back (with my saves on it) when the engineer brings the stupid Q box.

Thoughts? Any ideas how to get my programs transfered ?

I will be calling them back to see what they intend to do about me paying for a service I'm not getting but I would appreciate help on the issue in general.

Re: On demand not working

oj01 — Thu, 09 Jan 2020 07:37:46 GMT

@Patch+irritated Firstly, you don't have to upgrade to Sky Q. Yes, Sky are pushing it but you don't have to have it. If you did decide to upgrade though, you keep your Sky+ box (unless you're still in your initial minimum term). That said, you wouldn't have access to the recordings on it even if you did keep it.

Re: On demand not working

caesarome — Thu, 09 Jan 2020 09:43:23 GMT

What have you tried @Patch+irritated ?

Re: On demand not working

Panchdara+IOM — Thu, 09 Jan 2020 10:12:42 GMT

For what it's worth:

I had similar issues. All 4 Windows PCs, 2 TVs, 2 ipads an iphone and a Sky box (external wifi interface). All units, except the Sky box were functioning perfectly. Everything except the Sky box. I tried resetting the Sky box and the external wifi attachment. No luck. I rebooted the router. No luck.

It endeed up me resetting the router to factory settings - not just restarting the router, but resetting. Then I had to reset the appropriate router settings. Worked.

Conclusion: when intermixing apple and non-apple devices on same network (wireless in my case), the apple devices have been known to "f*"- up the router. From my experiences I whole-heartedly blame the ipad/iphone devices. This is a recurring issue (about every 3 months along with the normal manual fortnightly Sky box reboots).

Re: On demand not working

Patch+irritated — Thu, 09 Jan 2020 14:21:52 GMT

Hi, I have rebooted, also tried unplugging for several minutes, tried wired connection to router, tried wps, tried manual input.

It was fine with previous router (new net supplier so new router).

I use android phone which is fine, google home gadget, fine, laptop fine, chromebook fine, someone elses iphone fine.

Sky box says internet connected with excellent signal but OnDemand says fail 😓

Re: On demand not working

Panchdara+IOM — Thu, 09 Jan 2020 14:41:06 GMT

Okay Patch - perhaps you've answered your own question - so go try another router. Get a BRAND NEW router (not a used, "friends" unt). Install the latest/greatest firmware then configure accordingly. Then hardwire (RJ45) the Sky box and try. Failing that, get your new ISP to get their finger out and pop by and sort out. Good luck.

Re: On demand not working

Patch+irritated — Thu, 09 Jan 2020 14:48:17 GMT

Hi, thank you.

Just to say, the new router is brand new as was the previous one ( new supplier sent the latest one because I wasn't getting the speed I signed up for with the first router and that one was an identical model to the previous suppliers router).

I will do as you suggest re the isp 👍

Re: On demand not working

Patch+irritated — Fri, 10 Jan 2020 23:56:08 GMT

Hi, I contacted my new provider, don't know exactly what was done at their end but after resetting the router after I spoke to them, the correct details came up and my Sky OnDemand and wifi security cam are now working.

Thank you so much for the suggestion, all good now 👍😎😊