topic Re: Download on Quest channel in Archive

Download on Quest channel

Fartnugget — Thu, 23 Dec 2021 07:35:02 GMT

Why cant i download Motor Pickers on Quest channel?

Re: Download on Quest channel

Mark39 — Thu, 23 Dec 2021 08:05:12 GMT

Hard to say without some detail. Just this programme? Only this channel? Error message?

Re: Download on Quest channel

Fartnugget — Thu, 23 Dec 2021 08:36:36 GMT

Hi, I've watched series 2, now trying to watch series 1. Error message is I don't have the required subscription. Seems to sometimes happen on random channels but majority of downloads work fine. Any ideas or suggestions?

Re: Download on Quest channel

Mark39 — Thu, 23 Dec 2021 09:17:32 GMT

I'm guessing you watched series 2 from catchup or from a live broadcast and series 1 is in box sets.

There's a known problem which affects some customers, but, just to check fiirst, which subscription package do you have? Signature, Entertainment etc - it will be on your bill.

Re: Download on Quest channel

Fartnugget — Thu, 23 Dec 2021 09:30:23 GMT

Thanks for your help. I pay £42 p/m for Sky Entertainment and Sky Cinema. If I need to now pay extra for box sets that is a rip off!

Re: Download on Quest channel

caesarome — Thu, 23 Dec 2021 09:56:12 GMT

Series 2 is on Catchup so your subscription would give you access to this. Series 1 is part of Boxsets as it is available until 8th October 2022 so you would need the Sky Signature package on your account before getting access to it.

Re: Download on Quest channel

Mark39 — Thu, 23 Dec 2021 09:59:09 GMT

Entertainment is a legacy package which doesn't include box sets, if I remember correctly.

In all honesty you'd be better off switching to the current base package, which is Signature. That does include access to box sets in standard definition and would probably be cheaper too, albeit you'd be tied to an 18 months minimum term contract.

Re: Download on Quest channel

oj01 — Thu, 23 Dec 2021 10:09:03 GMT

@Fartnugget wrote

If I need to now pay extra for box sets that is a rip off

You've always needed to pay extra for Box Sets, it's nothing new.

Either by adding the Box Sets Pack to your existing subscription or, as mentioned, switching to Sky Signature, which would probably be cheaper.

Re: Download on Quest channel

Fartnugget — Thu, 23 Dec 2021 10:28:23 GMT

To be honest, I'm thinking of leaving Sky and just continuing with Freeview, Netflix and Prime. The content on Sky is just simply not worth the money...