topic Sky+ entitlement message in Archive

Sky+ entitlement message

Charmaine83 — Mon, 13 Sep 2021 11:22:03 GMT

I keep getting the above message when I go to watch catch up and my on demand doesn't work either when they should my packages haven't changed so they both should work. Tried calling and can't get through and the live chat was no help either could someone please help

Re: Sky+ entitlement message

Annie+UK — Mon, 13 Sep 2021 11:40:57 GMT

Unless you have a replacement card or a Sky Q order outstanding or cancelled then a New Install should re-pair your card and get your features back

See question Q21 in my FAQ

Re: Sky+ entitlement message

Charmaine83 — Mon, 13 Sep 2021 11:49:53 GMT

I have tried this and i am still getting the same message on screen

Re: Sky+ entitlement message

caesarome — Mon, 13 Sep 2021 12:10:59 GMT

Have you placed an order for Sky Q or have had your TV service suspended due to a non payment of a bill ?

Re: Sky+ entitlement message

Charmaine83 — Mon, 13 Sep 2021 13:06:09 GMT

My account was suspended due to late payment, but has now been reinstated, I did however place an order for sky Q yesterday but I got the message before I did this.

Re: Sky+ entitlement message

caesarome — Mon, 13 Sep 2021 15:36:50 GMT

@Charmaine83

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear on the right handside of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky+ entitlement message

Tom-W19 — Tue, 14 Sep 2021 11:55:10 GMT

After speaking with Charmaine83 we paired/validated the viewing card and refreshed the subscription which has resolved this issue.

It was a pleasure to speak with you Charmaine83.

Re: Sky+ entitlement message

Ursula+Lenehan — Thu, 16 Sep 2021 18:09:48 GMT

I am having the exact same issue after returning to sky just a few days ago. We originally cancelled after realizing we were paying for the on demand services and never reviewing them and the costs were going up again. Having been assured we would have access to box sets, we returned as customers but now can not access box sets again. Very frustrating as it was an incentive to rejoin. Could you help me fix this issue? Please

Re: Sky+ entitlement message

caesarome — Thu, 16 Sep 2021 18:24:41 GMT

Can you access channel like 106 and 107 OK @Ursula+Lenehan ?

Re: Sky+ entitlement message

stig23 — Fri, 05 Nov 2021 18:37:39 GMT

Hi we move from sky q back to sky+hd are multscreens say we don't have Sky+ Subscription is any way u can fix it please

Re: Sky+ entitlement message

caesarome — Fri, 05 Nov 2021 19:20:06 GMT

@stig23

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: Sky+ entitlement message

dmy24 — Sat, 06 Nov 2021 09:04:54 GMT

Thank you for escalating, a chat request has now been sent 🙂

Re: Sky+ entitlement message

stig23 — Mon, 15 Nov 2021 18:49:32 GMT

my sky multscreens saying don't sky + entitlement I look it up saying it sky signature make it stop working can please fix because start really anony me now if keep happening I will leave sky all together 😡

Re: Sky+ entitlement message

caesarome — Mon, 15 Nov 2021 19:21:05 GMT

Have you recently signed up for either Sky Q or Sky Glass @stig23 ?

Re: Sky+ entitlement message

stig23 — Mon, 15 Nov 2021 19:36:19 GMT

No we left sky Q because didn't working so we went back to sky +

Re: Sky+ entitlement message

caesarome — Mon, 15 Nov 2021 19:56:32 GMT

When did you do this and what card is in the box, the one from Sky Q or a previous one you had with Sky+ ?

Re: Sky+ entitlement message

stig23 — Mon, 15 Nov 2021 20:06:10 GMT

They took the sky Q box's back give new box for downstairs used box we had before we had sky Q and Keep sky + hd box and cards

Re: Sky+ entitlement message

caesarome — Mon, 15 Nov 2021 20:14:34 GMT

I think what has happened is when you changed from Sky+ to Sky Q the card in the Sky+ box would have been cancelled as you can't have the two on your account which is why it is not working now so you would need to call Sky and explain this to them as they might need to issue you with a new viewing card.

Re: Sky+ entitlement message

stig23 — Mon, 15 Nov 2021 20:21:21 GMT

We used the sky + old cards we had from multscreens boxs but the one downstairs has a new card in it

Re: Sky+ entitlement message

caesarome — Mon, 15 Nov 2021 20:24:38 GMT

What I have done is to escalate your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.