topic Re: Sky + Stuck on initialising after moving it in Archive

Sky + Stuck on initialising after moving it

ChrisF22 — Sun, 04 Apr 2021 12:00:37 GMT

We recently moved the Sky box to another room. Since then when it loads up, on any channel is says 'Your Sky+HD Box isn't getting a satellite signal.'

I try to use catch up TV and it gives the error 'You do not have Sky+ entitlement.'

I went to Sky+ Rebuild on the help section, and it says 'Your box is still initialising'. It gives this error on the Planner too.

Re: Sky + Stuck on initialising after moving it

caesarome — Sun, 04 Apr 2021 12:04:41 GMT

Are the cables in firmly since you moved it, have you tried changing them around so the one that is in input one goes in input two ?

Re: Sky + Stuck on initialising after moving it

ChrisF22 — Sun, 04 Apr 2021 13:21:25 GMT

Yes tried switching the cables, still no luck

Re: Sky + Stuck on initialising after moving it

Annie+UK — Sun, 04 Apr 2021 13:40:19 GMT

Is your dish Sky+ or Sky Q compatible?

Re: Sky + Stuck on initialising after moving it

ChrisF22 — Sun, 04 Apr 2021 14:28:41 GMT

The dish had a different Sky+ box connected to it before, older model, could that be it?

Re: Sky + Stuck on initialising after moving it

Annie+UK — Sun, 04 Apr 2021 14:50:57 GMT

All sky boxes prior to Sky Q use the same type of LNB on the dish but are incompatible with the LNB that Sky Q uses so if you put an older box on a Sky Q dish it will give the no signal error and not be able to initialise

Re: Sky + Stuck on initialising after moving it

ChrisF22 — Sun, 04 Apr 2021 14:53:02 GMT

It's not Sky Q, it's just an older model Sky+ HD model

Re: Sky + Stuck on initialising after moving it

Annie+UK — Sun, 04 Apr 2021 15:00:27 GMT

Then there is an issue with one or more of the following:

The tuners in the Sky box
The Dish input sockets on the Sky box
The plugs on the cables
The cables themselves
The sockets on the LNB
The LNB itself