https://helpforum.sky.com/t5/Archive/Viewing-card-not-authorised/m-p/3660324#M821010 <P>Unbelievable behaviour by Sky today. Last night when watching a rugby match the screen went blue and a message appeared saying viewing card unauthorised. When I rang Sky it was out of hours because I had been trying online solutions and nothing worked. It took three telephone calls this morning to connect to a person and not an automated service.</P><P>When I did get through, no help. I was told that because I had ordered Sky Q my card was disabled. I was staggered.</P><P>I ordered Sky Q in December, and engineer called, assessed the house, the internet speed and he told me that because my internet speed was so slow that I could not hvae Sky Q, it would provide a poor service compared to now. He was to cancel the order. I also rang Sky to cancel that order. All noted, now there is a problem. Service yesterday 2nd April, now no service. I did nothing wrong. Sky say they are going to send out a new card in 3-5 working days!! which means, they will post the card between 8th and 12th April. So, for a week no service, all unique sports events gone, Golf Masters gone.&nbsp;</P><P>I am supposed to be happy with this.</P><P>I was told I could watch Sky Go on my tablet, excuse me!</P><P>My account says I am a Diamond customer, I now assume that this means a person who can be charged what Sky want to and take your time with the service. I am so disappointed that I foolishly thought better of Sky.</P><P>The card that worked yesterday cannot be re-authorised, I am told.&nbsp; &nbsp;&nbsp;</P><P>Does anyone know of a workaround.</P> Sat, 03 Apr 2021 11:24:03 GMT Ray2014 2021-04-03T11:24:03Z https://helpforum.sky.com/t5/Archive/Viewing-card-not-authorised/m-p/3660324#M821010 <P>Unbelievable behaviour by Sky today. Last night when watching a rugby match the screen went blue and a message appeared saying viewing card unauthorised. When I rang Sky it was out of hours because I had been trying online solutions and nothing worked. It took three telephone calls this morning to connect to a person and not an automated service.</P><P>When I did get through, no help. I was told that because I had ordered Sky Q my card was disabled. I was staggered.</P><P>I ordered Sky Q in December, and engineer called, assessed the house, the internet speed and he told me that because my internet speed was so slow that I could not hvae Sky Q, it would provide a poor service compared to now. He was to cancel the order. I also rang Sky to cancel that order. All noted, now there is a problem. Service yesterday 2nd April, now no service. I did nothing wrong. Sky say they are going to send out a new card in 3-5 working days!! which means, they will post the card between 8th and 12th April. So, for a week no service, all unique sports events gone, Golf Masters gone.&nbsp;</P><P>I am supposed to be happy with this.</P><P>I was told I could watch Sky Go on my tablet, excuse me!</P><P>My account says I am a Diamond customer, I now assume that this means a person who can be charged what Sky want to and take your time with the service. I am so disappointed that I foolishly thought better of Sky.</P><P>The card that worked yesterday cannot be re-authorised, I am told.&nbsp; &nbsp;&nbsp;</P><P>Does anyone know of a workaround.</P> Sat, 03 Apr 2021 11:24:03 GMT https://helpforum.sky.com/t5/Archive/Viewing-card-not-authorised/m-p/3660324#M821010 Ray2014 2021-04-03T11:24:03Z https://helpforum.sky.com/t5/Archive/Viewing-card-not-authorised/m-p/3660366#M821011 <P>If you were not sent a new viewing card when you ordered Sky Q then you will need to request a new one from Sky if they are not sending you one already.</P> Sat, 03 Apr 2021 12:13:04 GMT https://helpforum.sky.com/t5/Archive/Viewing-card-not-authorised/m-p/3660366#M821011 caesarome 2021-04-03T12:13:04Z https://helpforum.sky.com/t5/Archive/Viewing-card-not-authorised/m-p/3660370#M821012 <P>If you received a Viewing Card for your aborted Sky Q order, you can use it, but that aside I'm afraid there's no workaround.</P> Sat, 03 Apr 2021 12:15:57 GMT https://helpforum.sky.com/t5/Archive/Viewing-card-not-authorised/m-p/3660370#M821012 Mark39 2021-04-03T12:15:57Z