topic Re: SKy+ box - Press Sky then red button to watch this channel in Archive

SKy+ box - Press Sky then red button to watch this channel

RowRow — Mon, 29 Mar 2021 21:30:08 GMT

Hi,

I have a Sky+ box for the last 9 years and have no real issues with my services. It's not connected to a phone line or wifi and I don't mind because I don't use the on demand services.

Tonight for some reason, the sky channels no longer work, rte, virgin 1 etc still work but when I go on to Sky one it reads, Press Sky then red button to watch this channel or go to skyviewinghelp.com and there is 28 in the top right corner. When I press the red button it is obviously trying to connect to something and then it gives me the error - There is a problem with your connection. Please check your viewing card is inserted and your sky box is connected to your broadband.

I've tried pairing my device, turning it off and on again but nothing has helped. I'm in Ireland and in an apartment with a shared dish.

Does anyone have any ideas how to get it working again please?

Many thanks.

Re: SKy+ box - Press Sky then red button to watch this channel

Mark39 — Tue, 30 Mar 2021 06:49:09 GMT

From (distant) memory, I believe a '28' error relates to a signal problem. To confirm, can you tune to Sky One, where you're seeing this error, then key Services > Settings > Signal on your remote? The white part of all 4 signal bars should be at least half way across.

Re: SKy+ box - Press Sky then red button to watch this channel

RowRow — Wed, 31 Mar 2021 19:57:33 GMT

Thanks @Mark39 appreciate you trying to help.

I ended up getting on to Sky and it appears to have been some sort of upgrade that went wrong but has since sorted itself. All back to normal thankfully.

Thanks again.