topic Re: Downloading free VIP film in Archive

Downloading free VIP film

Bally1966 — Mon, 29 Mar 2021 12:38:05 GMT

i want to download my free VIP film but it just says pending when I try to ?

Re: Downloading free VIP film

pjhaahl — Mon, 29 Mar 2021 13:13:24 GMT

@Bally1966

You could try deleting it from your download queue and then try again from scratch.

Re: Downloading free VIP film

Bally1966 — Mon, 29 Mar 2021 15:02:19 GMT

I can't even get on my download queue .. It says I can't record or purchase it

Re: Downloading free VIP film

Annie+UK — Mon, 29 Mar 2021 15:19:09 GMT

Try purchasing it on the Sky store website, it should still be free, and using the send to sky box button and see if that helps

Re: Downloading free VIP film

caesarome — Mon, 29 Mar 2021 15:54:18 GMT

If @Annie+UK suggestion doesn't work @Bally1966 either because it doesn't show as free or you see the same or similar error then it might be because you account hasn't been set up for Sky Store purchases and by this I mean free ones like this as well. So if this is the case you would need to get in touch with Sky Store support so they can fix this for you:

https://www.skystore.com/help/contact-us

Re: Downloading free VIP film

Bally1966 — Mon, 29 Mar 2021 17:21:15 GMT

Hi Thanks everyone.. All sorted.. I had to ring sky in the end !