topic Re: Our sky + boxes connected to our WiFi but we cannot download any programmes or access on demand in Archive

Our sky + boxes connected to our WiFi but we cannot download any programmes or access on demand

Jo37 — Thu, 04 Mar 2021 14:12:26 GMT

Our sky + box is connected to the WiFi and signal strength good, however we cannot access any on demand programmes or download

Have tried to reset many times and it's still not working

Re: Our sky + boxes connected to our WiFi but we cannot download any programmes or access on demand

Annie+UK — Thu, 04 Mar 2021 14:17:00 GMT

Ditch Wi-Fi for Ethernet and/or use a static IP Address on your Sky Box

Re: Our sky + boxes connected to our WiFi but we cannot download any programmes or access on demand

Mark39 — Thu, 04 Mar 2021 14:22:38 GMT

@Jo37 wrote:

Our sky + box is connected to the WiFi and signal strength good, however we cannot access any on demand programmes or download

What's the error message when you try?

Re: Our sky + boxes connected to our WiFi but we cannot download any programmes or access on demand

Jo37 — Thu, 04 Mar 2021 14:25:49 GMT

I tried to download from box sets and it just failed no error message and when I type a programme in the search bar it just tries to find a match in the planner and says on demand is unavailable

Re: Our sky + boxes connected to our WiFi but we cannot download any programmes or access on demand

Jo37 — Thu, 04 Mar 2021 14:27:18 GMT

Our router isn't in the same room as sky box so not sure a cable would work, how easy is it to assign it an IP address? Thanks

Re: Our sky + boxes connected to our WiFi but we cannot download any programmes or access on demand

Annie+UK — Thu, 04 Mar 2021 14:30:06 GMT

Cables can be up to 100m so should work, also a static IP address is easy when you know how, google should help with this

Re: Our sky + boxes connected to our WiFi but we cannot download any programmes or access on demand

Mark39 — Thu, 04 Mar 2021 19:46:47 GMT

@Jo37 wrote:

I tried to download from box sets and it just failed no error message and when I type a programme in the search bar it just tries to find a match in the planner and says on demand is unavailable

Contrary to your first post, that would indicate that your Sky box isn't in fact connected to your broadband service. You mention you've tried to reset it multiple times. How?