https://helpforum.sky.com/t5/Archive/Sky-viewing-card-message/m-p/3631747#M820127 <P>Is your current box a Sky+ one, if so what happens is when an order is placed for Sky Q a new viewing card is issue and the one you are using would be stopped. I don't know why this is still happening now but when the new card arrives it should hopefully fix this for you,</P> Thu, 04 Mar 2021 10:01:16 GMT caesarome 2021-03-04T10:01:16Z https://helpforum.sky.com/t5/Archive/Sky-viewing-card-message/m-p/3631736#M820126 <P>Hi</P><P>I cancelled &nbsp;my Sky Q order in Jan . And 2 months later I'm getting this error message. I rang call centre last Sat and new card is been issued . Still haven't received it . Why does this happen when you cancel the order for Sky Q? Very frustrating <span class="lia-unicode-emoji" title=":grimacing_face:">😬</span></P> Thu, 04 Mar 2021 09:47:30 GMT https://helpforum.sky.com/t5/Archive/Sky-viewing-card-message/m-p/3631736#M820126 galway 2021-03-04T09:47:30Z https://helpforum.sky.com/t5/Archive/Sky-viewing-card-message/m-p/3631747#M820127 <P>Is your current box a Sky+ one, if so what happens is when an order is placed for Sky Q a new viewing card is issue and the one you are using would be stopped. I don't know why this is still happening now but when the new card arrives it should hopefully fix this for you,</P> Thu, 04 Mar 2021 10:01:16 GMT https://helpforum.sky.com/t5/Archive/Sky-viewing-card-message/m-p/3631747#M820127 caesarome 2021-03-04T10:01:16Z