topic Sky + HD box stuck amber light in Archive

Sky + HD box stuck amber light

Mr+M+Cole — Fri, 10 Apr 2020 07:30:59 GMT

My sky + box froze yesterday. So I did the usual switch it off wait 4 minutes. But now it's stuck on the amber light... I've been through step by step guide online and nothing works. I'm not insured either and when calling it says I'm not priority. if it can't be fixed I basically have a £77 month subscription I can't use...

can anybody help me out? I have children at home who can't go out. We can go out. We are all in this together. And I think it's disgusting sky is leaving its customers out to dry like this.

Re: Sky + HD box stuck amber light

Mark39 — Fri, 10 Apr 2020 09:20:21 GMT

Try Sky's help here; https://www.sky.com/help/diagnostics/sky-box-stuck-on-standby/sky-box-stuck-on-standby

Re: Sky + HD box stuck amber light

Mr+M+Cole — Fri, 10 Apr 2020 10:52:54 GMT

Iive already done this!!!! Said that in OG post. Well this is literally no help at all.

Re: Sky + HD box stuck amber light

Mark39 — Fri, 10 Apr 2020 11:00:47 GMT

You're welcome. You're speaking to other customers here, so try to be polite.

Re: Sky + HD box stuck amber light

Mr+M+Cole — Fri, 10 Apr 2020 14:43:46 GMT

I made it clear in the first post I had tried that. So you posting that isn't exactly helping me. Sorry if I have come across as rude. But sky have no intentions of helping me. So as you can imagine I'm not really on the mood. I pay like everyone else a lot money and no help. Thank you.

Re: Sky + HD box stuck amber light

jsmith123 — Fri, 10 Apr 2020 20:53:02 GMT

The other thing you could try would be a reformat, if successful it would delete all recordings from the box. Assuming you have a hd plus box

You switch it off at the wall

Hold down the left and right arrows on the top of box,

While holding arrows switch power back on at wall

Keep arrows held, might take two to three minutes before recording circle lights up.

You then let go arrows, press select button on top of box light should spin anti clockwise, leave 10 minutes to complete, before turning back on with sky button.

Re: Sky + HD box stuck amber light

Mr+M+Cole — Sat, 11 Apr 2020 05:45:22 GMT

Thank you very much! I'll give it a go. 😊😊

Re: Sky + HD box stuck amber light

Ph7029 — Fri, 20 Nov 2020 01:15:55 GMT

I have not been able to access my on demand services for months now, i have tried everything, the sky advisor sent me a new viewing card which I received today, but still no on demand. I don't have sky broadband, my broadband is provided by Origin. The broadband seems to be working OK, so i cannot understand why I can't access on demand. I have a green light on the sky+ bow, but there is also an Amber light as well. Would this have something to do with it?.

Re: Sky + HD box stuck amber light

Mr+M+Cole — Fri, 20 Nov 2020 17:34:31 GMT

Sometimes it takes a few hours for the on demand to work. When did you receive the card?

Re: Sky + HD box stuck amber light

Ph7029 — Sat, 21 Nov 2020 04:47:13 GMT

I recieved the new card yesterday, but the light was on when the old card was in aswell, thankyou very much for replying, I've had this problem for months, and nobody at sky seems to know what to do about it.

Re: Sky + HD box stuck amber light

raygee — Sun, 30 May 2021 22:32:19 GMT

Did what was suggested work? You never replied to let us know!

Re: Sky + HD box stuck amber light

Mark39 — Mon, 31 May 2021 07:18:19 GMT

@raygee it's unclear who you're asking, but as the post before yours is more than six months old, I imagine the problem has been resolved one way or another!

Re: Sky + HD box stuck amber light

raygee — Mon, 31 May 2021 08:21:54 GMT

Apologies, I was trying to reply to MR+M+COLE who posted that his sky box was stuck and seemed very angry when suggestions weren't exactly as he wanted. He then didn't reply when a suggestion as to how to fix it was made. I have the same problem and have tried the various suggested methods and they havent worked. I wondered if he had managed to get it to work.
No matter, I'll try contacting Sky but can see me losing all my recordings and getting a new box. 😩

Re: Sky + HD box stuck amber light

Mark39 — Mon, 31 May 2021 08:34:11 GMT

No apology needed 🙂

If you've tried a forced software update to no avail, then it does look like your box has failed. The one thing left you could try would be a front panel reset as described in the link, which might get the box working again, but it will delete all your recordings etc. If not, you're right, you'll need a replacement box. There's no new Sky+ boxes, the last ones being manufactured in 2015/2016, but there are plenty of used boxes on ebay etc. Just look for a DRX890 or DRX895 with a W or WL suffix (DRX890WL etc) as they're the most recent. Failing that, you might get a deal on upgrading to Sky Q..

..https://www.sky.com/help/articles/sky-box-is-initialising#need-a-hand

Re: Sky + HD box stuck amber light

raygee — Mon, 31 May 2021 10:31:08 GMT

Many thanks for your reply. I've tried the front panel reset and that didn't work. Weve been told there is a health and safety issue with our property ( god knows what, the dish is on the back, ground floor of the house!) and until the health and safety issue gets lifted (Sky are apparently reviewing it, which will take 48 hours..) sky won't visit! I naively wasn't aware I could just buy a box off eBay and connect it, it's not something I've ever thought of. Presumably I put our viewing card in it and that would be it sorted?!

Re: Sky + HD box stuck amber light

Mark39 — Mon, 31 May 2021 10:40:30 GMT

@raygee wrote:

Presumably I put our viewing card in it and that would be it sorted?!

Pretty much. Take care to line up the plug and socket accurately when connecting the dish cables to the replacement box - it's easy to bend the centre 'pin' in the plug if you don't.

Then you just need to link ('pair') your Viewing Card with the box. There are several ways you can do that as explained here: https://www.sky.com/help/articles/sky-viewing-card-help-activate-plus

I replied to your other post on the Account & Billing forum.

Re: Sky + HD box stuck amber light

Mr+M+Cole — Mon, 31 May 2021 11:13:15 GMT

No it didn't work ended up buying a sky + box. I Now have a skyQ box and new contract. Sorry I can't be more help. It's very frustrating..

Re: Sky + HD box stuck amber light

raygee — Mon, 31 May 2021 12:11:15 GMT

@Mr+M+Cole I know what you mean.! We can't have skyQ apparently so I'll sort out a refurbished box. Thanks for the reply

Re: Sky + HD box stuck amber light

raygee — Mon, 31 May 2021 12:15:11 GMT

@Mark39

Many thanks for your help. I know what you mean about the pins, done that before!

Many thank for your advice and links, I'll get on the case.

And sorry for hopping across forums, I wasn't sure where each post was, it's a learning curve and I'm getting there now. I think!

Re: Sky + HD box stuck amber light

Mr+M+Cole — Mon, 31 May 2021 15:25:47 GMT

Yeah we bought new box off Amazon as sky don't actually sell the + boxes anymore.. they only offer Q. But we ended up getting a new contract and Q so the plus box was pointless in the end.