topic Switched on box, "hello" menu comes up, home button connects and picture comes on but then freezes . in Archive

Switched on box, "hello" menu comes up, home button connects and picture comes on but then freezes .

Mrs+Creosote — Sun, 31 Oct 2021 13:23:41 GMT

When the picture freezes, nothing on the remote works and

Tried deleting stuff to create more space (currently about a 3rd full) but picture still freezes on re-start.

Mark39 — Sun, 31 Oct 2021 14:13:13 GMT

Just to confirm - this is Sky+, not Sky Q?

Mrs+Creosote — Sun, 31 Oct 2021 14:24:35 GMT

Sky + but have a Q box

Mark39 — Sun, 31 Oct 2021 14:27:13 GMT

If you have a Sky Q box, I'd recommend posting in the Sky Q forum where you'll get the best help.

Mrs+Creosote — Sun, 31 Oct 2021 14:28:39 GMT

Thanks, I'll give it a go...