topic Re: Sky + HD box Hard Disk Drive fault in Archive

Sky + HD box Hard Disk Drive fault

LouLat1980 — Tue, 21 Sep 2021 12:14:36 GMT

My Sky+HD box is nearly 10 years old. I haven't been able to record anything and watch another channel for a long time which is fine but now I can no longer rewind, pause or access my planner due to a system fault with the Hard Disk Drive. Many reboots have not fixed this and it now takes a while to just change the channel. I am reluctant to go to SkyQ as we have open plan living room, kitchen/diner and have the same Sky programmes on 2 TVs through a Sky Magic Eye. I am aware that SkyQ does not have the RF output and that there as a slight time lag between the main SkyQ box and the multi room box. Is there any alternative to Magic Eye on SkyQ so that both TVs have exactly the same picture and sound at the same time. Thanks in advance 😉👍 Lou x

Re: Sky + HD box Hard Disk Drive fault

GD1 — Tue, 21 Sep 2021 12:21:18 GMT

@LouLat1980 The whole point with Sky Q is that it allows you to watch different things in different rooms. It's not a direct replacement for Sky + and is designed to be more flexible, not less.

There isn't an easy way to replicate what you have with Sky +

If Sky Q is not for you I would suggest getting hold of a Second Hand Sky+HD box so that you can continue with your current setup

Re: Sky + HD box Hard Disk Drive fault

oj01 — Tue, 21 Sep 2021 12:19:37 GMT

@LouLat1980 Sounds like your best solution would be to get a replacement Sky +HD box.

Sky will supply a refurbished one for their normal £65 callout fee, or you can buy your own second hand one from e bay or similar, usually for less. If you do, make sure you get a DRX890 or DRX895 model and make sure that you get one with the RF2 output for the magic eye unless your current box uses the separate IO link connector.

Re: Sky + HD box Hard Disk Drive fault

Mark39 — Tue, 21 Sep 2021 13:38:26 GMT

@LouLat1980 there are other ways to distribute the output from your Sky box to other TVs, but they would all be more expensive than simply a replacement Sky+ box, as @oj01 suggests.

Re: Sky + HD box Hard Disk Drive fault

Ormy2021 — Tue, 21 Sep 2021 21:31:47 GMT

@LouLat1980

Hi, I'm also having a problem with my ( several years old) Sky+ HD box but it only started today.

I'm able to watch TV but can't pause, rewind, record or access my planner. Says there's a problem with my hard disk drive.

Everything was fine yesterday but an automatic Sky update/upgrade happened overnight.

Is it just a coincidence that my Sky box now doesn't work ???

Thanks

Soo

Re: Sky + HD box Hard Disk Drive fault

Annie+UK — Tue, 21 Sep 2021 21:58:10 GMT

Try a planner rebuild, Instructions can be found in my FAQ (Q02)

If you get the error message diskless mode then the explanation can be found in my FAQ (Q14) also

Note: This procedure will resolve many non-planner related issues as it does a safe reboot of the Sky box

Re: Sky + HD box Hard Disk Drive fault

LouLat1980 — Wed, 22 Sep 2021 20:54:46 GMT

Thanks everyone for your replies. I've already tried all of the reboots and rebuilds in @Annie+UK response, nothing fixes it 😩 I have rang who were very helpful and a Sky engineer coming next week with a refurbished HD box. Hopefully get another few years out of it!