topic Re: planner with saved programs is not working?? in Archive

planner with saved programs is not working??

cassscoj — Sun, 05 Jul 2020 19:23:16 GMT

Hi my second sky + box is not recording and the planner with saved programs is not working??

on screen message is Sky + playback and recording are unavailable but I pay for second box

Re: planner with saved programs is not working??

pjhaahl — Sun, 05 Jul 2020 19:26:07 GMT

@cassscoj

Are both coax cables firmly secured to the back of the box, and at the other end on the LNB?

Re: planner with saved programs is not working??

Mark39 — Sun, 05 Jul 2020 19:26:42 GMT

First thing to try, if you haven't already, is to switch the box off at the plug for 4 minutes.

If that doesn't fix it, try a Planner Rebuild: https://www.sky.com/help/home/sky-tv/sky-tv-plus/sky-plus-watching-sky-tv/sky-plus-recordings/diagnostics/recording-on-sky-plus/sky-plus-recordings-other-problem

If you get a diskless mode error when you try the Planner Rebuild, it's likely that the hard disk has failed, and the box will need to be replaced.

Re: planner with saved programs is not working??

caesarome — Sun, 05 Jul 2020 19:28:09 GMT

Try a planner rebuild @cassscoj :

https://www.sky.com/help/articles/recording-selection-failed-sky-plus

Re: planner with saved programs is not working??

Snorks1966 — Sat, 05 Jun 2021 16:53:10 GMT

My second sky box has stopped recording and I cannot play shows already recorded. Live pause and rewind are also unavailable

Re: planner with saved programs is not working??

Snorks1966 — Sat, 05 Jun 2021 16:54:58 GMT

It seems I might have a hard disk fail and may require a new sky box. How can I get one of these

Re: planner with saved programs is not working??

Annie+UK — Sat, 05 Jun 2021 17:07:48 GMT

Try a planner rebuild, Instructions can be found in my FAQ

If you get the error message diskless mode then the explanation can be found in my FAQ also

Note: This procedure will resolve many non-planner related issues as it does a safe reboot of the Sky box