topic Re: Audio Description won’t turn off in Archive

Audio Description won’t turn off

Jilly24 — Tue, 24 Dec 2019 10:32:23 GMT

My Sky Audio Description will not turn off. I have never put it on and the settings show that it is off. I have tried turning in on and off again but no joy it's still describing things. Please help us as it's driving us insane

Re: Audio Description won’t turn off

SDR — Tue, 24 Dec 2019 11:11:51 GMT

@Jilly24 wrote:

My Sky Audio Description will not turn off. I have never put it on and the settings show that it is off. I have tried turning in on and off again but no joy it's still describing things. Please help us as it's driving us insane

Have you tried rebooting your box?

Re: Audio Description won’t turn off

oj01 — Tue, 24 Dec 2019 19:52:47 GMT

Also note that anything Recorded with it on, will always have it on even though you've now turned it off.

Re: Audio Description won’t turn off

Flamber — Mon, 13 Jul 2020 09:52:01 GMT

My Sky Audio Description will not turn off. I have never put it on and the settings show that it is off. I have tried turning in on and off again but no joy it's still describing things.

Re: Audio Description won’t turn off

caesarome — Mon, 13 Jul 2020 11:16:14 GMT

If you have turned it off and it is still appearing in your recordings then this would be because they were recorded at a time when it was turned on, but it should happen from now on.

Re: Audio Description won’t turn off

Danw867465 — Sun, 18 Apr 2021 20:42:23 GMT

I have exactly the same problem. Recorded a tv show on bbc, went to watch it and turned on audio description by mistake, turned it off but it's still giving an audio description.

Audio description was not on when it recorded.

Re: Audio Description won’t turn off

Annie+UK — Sun, 18 Apr 2021 20:46:11 GMT

See question Q20 in my FAQ

Re: Audio Description won’t turn off

gplanner — Sat, 05 Jun 2021 15:56:51 GMT

This happened to us. Found out that it is turned on by holding the mute button for 3 secs (that was the inadvertent mistake), but it turned off by holding down the mute button again for 3 secs.