topic Re: Damaged Satellite in Archive

Damaged Satellite

Kuga+Man — Sun, 16 May 2021 07:47:08 GMT

Our TV was damaged in a storm last week and we've had to replace it. It now looks like the same has happened to the Sky Box and/or satellite dish. The box switches on and seem to be recording things we had set up but the tv cannot find the box.

Re: Damaged Satellite

Morgan+McDonnell — Sun, 16 May 2021 08:10:12 GMT

@Kuga+Man

First and obvious question is have you set the TV input to the correct HDMI to which the Sky box is connected?

Re: Damaged Satellite

oldfella — Sun, 16 May 2021 09:24:20 GMT

@Kuga+Man wrote:

Our TV was damaged in a storm last week and we've had to replace it. It now looks like the same has happened to the Sky Box and/or satellite dish. The box switches on and seem to be recording things we had set up but the tv cannot find the box.

Hi @Kuga+Man

Try setting the Q box to standard resolution.

You can do this with the Q box on with green led press

Home 1 0 8 0 Home

on the Q remote control.

This will reset the Q box to 1080i resolution

Re: Damaged Satellite

Kuga+Man — Tue, 18 May 2021 05:36:07 GMT

We don't have a Q box. We've managed to contact Sky and they are coming out to check the dish and upgrade the box. Thank you.

Re: Damaged Satellite

Morgan+McDonnell — Tue, 18 May 2021 07:03:52 GMT

@Kuga+Man

Odd that we should jump to assumptions given this forum is for Sky Q. 🤔

Re: Damaged Satellite

Kuga+Man — Tue, 18 May 2021 14:04:48 GMT

Apologies- should have read info more carefully.