topic Re: Issues with tv guide in Archive

Issues with tv guide

illysvillians — Sat, 17 Oct 2020 22:30:59 GMT

On my TV guide, channel 5 is not showing properly. All is has is This is Channel 5 running all the way through it. This has obviously had an affect on recording.....especially those on series link. It has been an issue for a couple of days now. Have tried the planner rebuild but that has not worked. I do have an old sky plus box

Re: Issues with tv guide

Annie+UK — Sat, 17 Oct 2020 22:33:38 GMT

Check the signal strength/qualities of both dish inputs in your sky box settings when your tuned to Ch5

Re: Issues with tv guide

illysvillians — Sun, 18 Oct 2020 13:27:59 GMT

@Annie+UK I have this and the strength and quality are very good

Re: Issues with tv guide

Annie+UK — Sun, 18 Oct 2020 13:34:06 GMT

Guess it must be a hardware fault then

Re: Issues with tv guide

illysvillians — Sun, 18 Oct 2020 13:36:14 GMT

@Annie+UK why would it affect only one channel and what's the options from here? O don't want to lose my recordings as my planner is quite full

Re: Issues with tv guide

Annie+UK — Sun, 18 Oct 2020 13:39:15 GMT

Things that break are not always logical, Ch5 is working so must be something unique to your setup

Re: Issues with tv guide

illysvillians — Sun, 18 Oct 2020 13:40:43 GMT

OK thanks

Re: Issues with tv guide

AngelAmy — Sun, 18 Oct 2020 21:01:11 GMT

I'm having the same issues too. Channel 5 HD has the listings but +1 and the standard definition channel don't and I don't have much space on my box to record in HD. This surely can't be a hardware specific problem on more than one box??

Re: Issues with tv guide

illysvillians — Sun, 18 Oct 2020 21:06:13 GMT

@AngelAmy Mine is the other way round, Ch5+1 is ok but Ch5 is not working. It can't be a coincidence that we are both having a problem with similar channels

Re: Issues with tv guide

caesarome — Sun, 18 Oct 2020 21:16:16 GMT

My Channel 5 HD on 105 is fine but +1 on 205 and SD on 805 is also showing the "This is Channel 5" message, this has happned before with channels on the Sky platform so hopefully will be fixed soon enough.

Re: Issues with tv guide

illysvillians — Sun, 18 Oct 2020 21:35:55 GMT

@caesarome so it sounds like a Sky issue and not a box issue then. Fingers crossed that it gets fixed as it has thrown all my series link for that channel out the water.

Thanks

Re: Issues with tv guide

Feather42 — Mon, 19 Oct 2020 06:15:22 GMT

I'm having the same issue. Channel 5 HD channel listing showing perfectly as are Channel 5 + 1 on Channel 205, but am just seeing This is Channel 5 on Channel 5 SD Channel 805. Again, like others causing recording issues. This is definitely not a coincidence, it must be something to do with Sky listings as this only started today 19th October. Sky please look into this and fix it.

Channel 5 saying This is Channel 5

Feather42 — Mon, 19 Oct 2020 10:14:17 GMT

Hello,

From this morning 19th October 2020, I cannot see Channel 5 listings on my EPG for Channel 805 as it says for the week is "This is Channel 5". When watching channel programmes are there, but with no listings showing cannot set anything up to record. Channel 5 HD 105 and Channel 5 + 1 205 are showing their listings correctly. From looking through the forum, this seems to be a common problem at the moment. I have completed a planner rebuild and a reboot but nothing has changed. I can only assume this is a Channel 5 SD channel issue or a Sky issue as it does not seem to be my box, as all other channels are showing in the EPG without an issue. Please look into this and provide a fix asap.

Re: Issues with tv guide

illysvillians — Mon, 19 Oct 2020 11:06:55 GMT

Definitely a Sky problem then....nothing to do with our set top boxes, hopefully they will get this sorted

Re: Issues with tv guide

illysvillians — Mon, 19 Oct 2020 16:41:09 GMT

Mine is now ok.....

Re: Issues with tv guide

AngelAmy — Mon, 19 Oct 2020 17:26:03 GMT

Just turned my sky box on and my TV guide is back for channel 5+1 and also the sd channel

Re: Issues with tv guide

Feather42 — Mon, 19 Oct 2020 18:45:47 GMT

My guide is now back to. Just goes to show it must have been a Sky issue.

Re: Issues with tv guide

Feather42 — Mon, 26 Oct 2020 01:49:49 GMT

Last week channel 805 was saying This is Channel 5, now this week it is channel 5 + 1 (channel 205). Come on Sky, please fix the listings again, as you did last week and find a permanent solution, as this keeps happening and it should not be.

Re: Issues with tv guide

Feather42 — Mon, 26 Oct 2020 17:36:31 GMT

Just checked EPG, now have listings for Channel 5 + 1 until 6am Tuesday morning, but then is showing This is Channel 5 +1 for the rest of the week until 6am Saturday, when listings are showing again until 6am Sunday morning, when This is Channel 5 + 1 appears again. Please get this sorted out once and for all, as this should not be happening on a weekly basis as it is at the moment, and this is definitely a Sky HD+ or Channel 5 problem,not a sky box issue. I know this as I didn't do anything last week, and it was fixed by Monday evening, when wasn't right on Monday morning. HELP!

Re: Issues with tv guide

caesarome — Mon, 26 Oct 2020 19:26:26 GMT

I will get this flagged to the team on here so they in turn can get this reported as I am seeing the same @Feather42 .