topic Re: book a sky engineer. how? in Archive

book a sky engineer. how?

cpowerd — Tue, 11 Jun 2019 07:50:24 GMT

how do you book an engineer?

Re: book a sky engineer. how?

Mark39 — Tue, 11 Jun 2019 07:54:56 GMT

The simplest way is to give Sky a call. But have you checked to see if it's a problem you can fix yourself, or with the he!p of the Community here? Feel free to tell us more about it, if you wish.

Re: book a sky engineer. how?

David+L+Stewart — Thu, 08 Aug 2019 15:08:16 GMT

and the number?

Re: book a sky engineer. how?

Mark39 — Thu, 08 Aug 2019 15:10:02 GMT

http://contactus.sky.com/

Re: book a sky engineer. how?

peterpepper1999 — Fri, 27 Sep 2019 18:42:52 GMT

tried calling go through to machine and tells you there is a 20min wait

Re: book a sky engineer. how?

caesarome — Fri, 27 Sep 2019 18:44:26 GMT

The call might be answered quicker if you are unable to wait 20 minutes or you could try calling early morning when it should be answered quicker.

Re: book a sky engineer. how?

Annie+UK — Fri, 27 Sep 2019 18:44:39 GMT

@peterpepper1999 wrote:

tried calling go through to machine and tells you there is a 20min wait

That’s quite a short time compared with what most people say on the forum

Re: book a sky engineer. how?

peterpepper1999 — Fri, 27 Sep 2019 18:44:47 GMT

tried calling

also followed instructions to get reception back but no joy

Re: book a sky engineer. how?

Mark39 — Fri, 27 Sep 2019 18:57:09 GMT

You'll have to persevere with contacting Sky I'm afraid. Looks like a problem with your dish or cabling.

Re: book a sky engineer. how?

peterpepper1999 — Mon, 30 Sep 2019 19:19:01 GMT

have engineer coming this week

but was told it would cost £65 due to my sky box is out of warrenty

Re: book a sky engineer. how?

Mark39 — Mon, 30 Sep 2019 19:22:12 GMT

@peterpepper1999 wrote:

but was told it would cost £65 due to my sky box is out of warrenty

Yes, that's the standard callout charge for Sky+ (no callout charge for Sky Q).

Re: book a sky engineer. how?

martin+i — Thu, 03 Oct 2019 13:20:26 GMT

lnb packed up overnight 26/9/19 given an engineer vist on 25 oct , rang back 2hours later ish , india sky centre said i can do better , booked 2 oct . just as well i retried . queeried a refund for lost sky for one week, and was told i will get back to you by email or i will find out (3 calls ) clearly did not know eventually somebody did and sorted it out ,not impressed

Re: book a sky engineer. how?

Shirz — Sat, 12 Oct 2019 13:52:05 GMT

Having problems since set up with sky q box.

What happens is we turn box and tv off after watching in the evening. When we try to turn tv and box on in morning it continues to tell us there is no source found and the box and tv need to be switched off at the mains.

Re: book a sky engineer. how?

Mark39 — Sat, 12 Oct 2019 13:53:45 GMT

@Shirz if you have Sky Q, the Sky Q forum might be the better place to post.

Re: book a sky engineer. how?

Gaye+Hamill — Tue, 15 Oct 2019 18:19:49 GMT

Had a Sky engineer out 2 weks ago upgraded to Sky Q Sky mini dish has never worked was told to wait up to 4 hours until signal connected which I did still not working , spoke to advisor yesterday she resent signal still not working when going to settungs only two ticks appear 2 crosses appear at Sky Q and Sky mini box have upgraded BT Hub also

Re: book a sky engineer. how?

Mark39 — Tue, 15 Oct 2019 18:40:03 GMT

@Gaye+Hamill see the post immediately before yours.

Re: book a sky engineer. how?

Cookiebella — Tue, 21 Jan 2020 07:10:30 GMT

Hi there

i have been having difficulty's with my sky Q since it was installed in November. I have done everything that it had asked me to do and it is still not working.

could you please send out an engineer to fix this problem as I am paying fir a service that is not working

regards

mrs Jack

Re: book a sky engineer. how?

Mark39 — Tue, 21 Jan 2020 07:48:39 GMT

@Cookiebella give Sky a call and they'll arrange it for you. Nobody here on the forum has access to your account, I'm afraid.

Re: book a sky engineer. how?

Jimprocter — Tue, 25 Feb 2020 18:51:30 GMT

I would forget it if I was you.

I have been waiting since the middle of January for an engineer vist. Twice I have stayed home on the promised date for OVER 5 hours, no one turned up and no one called. I have sent over 20 e-mails to so called customer service and I haven't had a single reply.

Trying to call is impossible unless you have hours to sit waiting on the relephone

The only correspondence I have received is a letter telling me that I have to pay for the last 6 weeks even though I have no SKY.

If you can switch to Virgin or some other as SKY only want to take your money without giving ANY service.

Re: book a sky engineer. how?

caesarome — Tue, 25 Feb 2020 19:46:42 GMT

Sky don't use email addresses as a point of contact so it isn't really surprising that you have had no reply. They can be contacted by Twitter and Facebook Messenger and when phoning calling early morning is the best time to get through quicker.