topic Re: Connection to on demand FAIL in Archive

Connection to on demand FAIL

SusanJFaught — Sat, 11 Apr 2020 22:10:47 GMT

We should've had an upgrade to Sky Q on 1st April however due to lockdown this has been postponed to 1st June. Since the 1st connection to on demand says fail and the box is still connected to the router - broadband also through Sky.

How to resolve this issue?

We think it is a Sky issue to resolve.

Re: Connection to on demand FAIL

caesarome — Sun, 12 Apr 2020 09:17:19 GMT

Have you tried a reboot of your Sky box at the mains ?

Re: Connection to on demand FAIL

SusanJFaught — Tue, 14 Apr 2020 19:44:31 GMT

Yes. Thank you.

Re: Connection to on demand FAIL

offsleavemealone — Sun, 19 Apr 2020 16:08:43 GMT

I have exactly the same issue, tried everything, even sky rebuild through system special access.

The booster is connected to the router, the white light is on. changed ethernet cables, so that's not the issue.

Broadband connection ok, on demand FAIL.

rebooted sky box several times, reset connector etc...

Re: Connection to on demand FAIL

Nick+-+Weston — Sat, 25 Apr 2020 15:27:43 GMT

Mine is the same, have gone through all the online troubleshooting steps but it still says connection to on demand FAILED. The connection to route is OK......

I was also due sky q installation when this all kicked off

Re: Connection to on demand FAIL

Ponting — Sat, 23 May 2020 12:02:10 GMT

Hi. Any help would be great. Broadband router OK connection to on demand FAIL

i have a WiFi connector and tp link. Tp link is operating WiFi. Connector not doing anything.

I have done everything loads of times. Did work when sky came Out and connected it. Other connector in the house works Any suggestions . Thanks

Re: Connection to on demand FAIL

offsleavemealone — Sat, 23 May 2020 14:24:26 GMT

We did all the steps too, at the end we had to get the sky Q box as nothing else worked

Re: Connection to on demand FAIL

Manny+Ruger+1 — Thu, 05 Nov 2020 17:36:05 GMT

Broadband router ok but on demand failed. Both lights on my wee router box 2 ?!

Re: Connection to on demand FAIL

Nick+-+Weston — Thu, 05 Nov 2020 17:44:43 GMT

Try this post https://helpforum.sky.com/t5/Sky/On-Demand-Fail/m-p/3264869#M100639