topic Re: Sky Hd box broken in Archive

Sky Hd box broken

feebs1987 — Fri, 17 Jul 2020 07:13:58 GMT

Our Sky Hd box has stopped working, there appears to be a lose connection in the back and we’ve had to fiddled with the wire for a few weeks to get it to work but now it’s completely stopped and I need to ordered a new box. How can I order a new box as I can’t speak to anyone on the phone as I’m not classed as a vunerable customer?

Re: Sky Hd box broken

oj01 — Fri, 17 Jul 2020 07:57:19 GMT

@feebs1987 Sky are accepting calls from all customers and always were.

However, it's easier and cheaper to source a box yourself from eBay etc. Just make sure you get a DRX890 or DRX895 model.

Re: Sky Hd box broken

feebs1987 — Fri, 17 Jul 2020 08:11:06 GMT

I’ve literally just tried cakling them and it says unless ifmyiu aren’t classed as vunerable toy should hang up and go online to find the answer to your question but mine can’t be answers online I need to speak with someone!

Thanks for the info about ordering one from eBay I’ll have a look on there as it looks like I won’t get a response from Sky for a long time.

Re: Sky Hd box broken

SDR — Fri, 17 Jul 2020 08:24:29 GMT

@feebs1987 wrote:

I’ve literally just tried cakling them and it says unless ifmyiu aren’t classed as vunerable toy should hang up and go online to find the answer to your question but mine can’t be answers online I need to speak with someone!

Thanks for the info about ordering one from eBay I’ll have a look on there as it looks like I won’t get a response from Sky for a long time.

Sky no longer supply new Sky + boxes only refurbished. You can call them, you just ignore that message and stay on tbe line, You could upgrade to Q then you'll set up.

Re: Sky Hd box broken

MFC — Fri, 27 Nov 2020 11:15:41 GMT

Is it easy to replace box ?

Re: Sky Hd box broken

Mark39 — Fri, 27 Nov 2020 11:24:47 GMT

@MFC wrote:

Is it easy to replace box ?

It's a straightforward cable for cable swap. Then just take the Viewing Card from the old box, put it into the replacement box and pair them. Step by step instructions on pairing here: https://www.sky.com/help/home/sky-tv/sky-tv-plus/viewing-card/diagnostics/sky-viewing-card/i-want-to-activate-my-sky-viewing-card-sky

You need to have a Sky tv subscription.

If you come unstuck someone here will be happy to help..

Re: Sky Hd box broken

MFC — Mon, 30 Nov 2020 11:03:36 GMT

Well that is very nice of you Mark................sorry for delay, I only just noticed your very quick response which looks to have solved my issue.

I have a follow up query if you would be so kind.

I read (somewhere) this piece of advice.

You'll also have to call Sky to pair your viewing card with the new Sky box that you've just bought. If you have purchased your new Sky box privately, the box may still be keyed to the account of the person you bought it from. This is very unlikely for the older models (as the contract will most likely have expired), but some scammers have been known to order new Sky boxes and sell them on, with no intention of fulfilling their contractual obligations. Unfortunately, if you have fallen victim to this scam, Sky may ask for the box to be returned to them.

This is why it is a good idea to call Sky before buying a replacement box yourself.

What is your view ?

Sky is likely to be un-responsive due to Covid, so I am concerned whether I should delay getting new box until next Summer if a call is definitely needed.

Thanks