topic Re: Phone not working in Archive

Phone not working

Benlouie123 — Wed, 22 Dec 2021 17:10:02 GMT

I ordered a phone of you few weeks ago received it tried to set it up it's not working out my pac code in so my other phone has been cut off my new phone isn't working at all for two days now you need to sort it out Asap or I'll cancel it

Re: Phone not working

GD1 — Wed, 22 Dec 2021 17:11:14 GMT

@Benlouie123 You're not talking to Sky, this is a customer helps customer forum. Sky will not respond to your post or threats to cancel.

I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

Re: Phone not working

Greenfingers001 — Wed, 22 Dec 2021 17:45:41 GMT

Thank you for escalating this. We have now sent an invite to chat 🙂

Re: Phone not working

Benlouie123 — Wed, 22 Dec 2021 17:52:20 GMT

I've put my SIM card in my new phone and it's not working was meant to be sent a new one but not received one today paid a phone bill for the month had the phone 4 days and it's not even working

Re: Phone not working

Lisa-P1987 — Tue, 28 Dec 2021 09:44:13 GMT

Update – Thanks for chatting to us. We are still waiting to discuss with you about this. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks