topic Re: POOR SIGNAL in Archive

POOR SIGNAL

AmandaJaneC — Sun, 15 Nov 2020 07:43:18 GMT

Hi SKY, my signal keeps going, I only had the box installed two weeks ago and I think it is the HDMI lead that is the problem. Could an engineer come out to check please?

Re: POOR SIGNAL

Mark39 — Sun, 15 Nov 2020 07:56:07 GMT

Can you tell us exactly what's happening? What message appears on screen?

Re: POOR SIGNAL

AmandaJaneC — Sun, 15 Nov 2020 08:09:27 GMT

it just keeps going pixlated every few minutes.

Re: POOR SIGNAL

Mark39 — Sun, 15 Nov 2020 09:30:32 GMT

Can you check your signal strengths (Services > Settings > Signal)?

The white part of all 4 bars should be at least half way across.

Re: POOR SIGNAL

AmandaJaneC — Sun, 15 Nov 2020 10:10:51 GMT

yes signal strength is ok think its a connection issue

Re: POOR SIGNAL

AmandaJaneC — Sun, 15 Nov 2020 10:33:27 GMT

I would like a sky engineer to come out , I am a key worker feel like I am paying for such a poor service.

Re: POOR SIGNAL

Mark39 — Sun, 15 Nov 2020 10:44:22 GMT

If you believe the issue is with the HDMI cable, it would probanly be quicker to buy a replacement cable yourself (they're not expensive), otherwise, if you prefer, give Sky a call to book an engineer.