topic Re: Activate sim in Archive

Activate sim

Jess7747 — Mon, 27 Dec 2021 16:33:43 GMT

I have 2 smart watches for my children. It has let me activate one sim but won't allow me to add the other sim to my account therefore I can't activate. Have looked everywhere but can't get it to add.

Re: Activate sim

GD1 — Mon, 27 Dec 2021 16:35:13 GMT

@Jess7747 You will need to call Sky

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Activate sim

caesarome — Mon, 27 Dec 2021 16:51:34 GMT

@Jess7747 wrote:

but won't allow me to add the other sim to my account therefore I can't activate.

You don't need to add it to your account as it should just be there so as this isn't the case I have escalated your post to Sky who will be in touch with you regarding this via a blue chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.