topic Re: Second SIM and device not showing on account in Archive

Second SIM and device not showing on account

steve1924 — Sat, 25 Dec 2021 11:06:22 GMT

I have a second mobile and SIM card, but neither are showing in my Sky account. I am trying to activate and set up as this is my daughter's christmas present. Can anyone advise how to add, I click on the activate a new sim link and it takes it my existing mobile page.

Re: Second SIM and device not showing on account

63johnw — Sat, 25 Dec 2021 11:20:54 GMT

Hi @steve1924 if you are having trouble you may need to call sky for help, it's on 150 from a sky sim or 033 375 918 50 from other networks, they are open from 09:00 today and hopefully not too busy ! Ignore any messages to hang up.

Re: Second SIM and device not showing on account

jo326 — Sat, 25 Dec 2021 16:06:16 GMT

Hi I'm having the same problem. Did you get it sorted. What was the resolution of you don't mind me asking? Thanks

Re: Second SIM and device not showing on account

Leanne+Lisa+Wilso — Sun, 26 Dec 2021 11:25:06 GMT

I am having the exact same issue, did any either of you get sorted before I call sky? Thanks

Re: Second SIM and device not showing on account

GD1 — Sun, 26 Dec 2021 11:52:47 GMT

@Leanne+Lisa+Wilso You will need to call Sky if you are haveing the same issue.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.