https://helpforum.sky.com/t5/Archive/Sky-Recording-Issue/m-p/3603069#M811186 <P>I have a Sky+ box not skyQ</P><P>We are unable to gain access to previous recordings or record new programmes</P><P>is there a way to re-set the box or delete previous recordings bearing in mind we can't access any of them!</P><P>Thanks!</P> Thu, 04 Feb 2021 17:50:51 GMT DW+Kent 2021-02-04T17:50:51Z https://helpforum.sky.com/t5/Archive/Sky-Recording-Issue/m-p/3603069#M811186 <P>I have a Sky+ box not skyQ</P><P>We are unable to gain access to previous recordings or record new programmes</P><P>is there a way to re-set the box or delete previous recordings bearing in mind we can't access any of them!</P><P>Thanks!</P> Thu, 04 Feb 2021 17:50:51 GMT https://helpforum.sky.com/t5/Archive/Sky-Recording-Issue/m-p/3603069#M811186 DW+Kent 2021-02-04T17:50:51Z https://helpforum.sky.com/t5/Archive/Sky-Recording-Issue/m-p/3603082#M811187 <P>Try a <STRONG>planner rebuild</STRONG>, Instructions can be found in my FAQ (link in my forum signature below)<BR /><BR /><EM>If you get the error message <STRONG>diskless mode</STRONG> then the explanation can be found in my FAQ also</EM><BR /><BR /></P> <DIV style="font-size: 75%; color: darkgreen;"><STRONG>Note:</STRONG> This procedure will resolve many non-planner related issues as it does a <STRONG>safe</STRONG> reboot of the Sky box</DIV> Thu, 04 Feb 2021 18:00:10 GMT https://helpforum.sky.com/t5/Archive/Sky-Recording-Issue/m-p/3603082#M811187 Annie+UK 2021-02-04T18:00:10Z