topic How do I speak to someone about my sky boxes? in Archive

How do I speak to someone about my sky boxes?

Murph74 — Wed, 03 Feb 2021 21:12:02 GMT

I was due to have 2 sky q boxes installed tomorrow, however as the electrician wasn't able to enter my home I rang this morning to see what exactly was going to happen as I didn't want to waste their time. It turns out that the lady who sold me the package told me a few fibs and I ended up cancelling the upgrade to stick with my sky+ boxes. Since then two of my 3 boxes don't work saying they aren't able to get a satellite signal, when I try to watch recorded programmes it says that the box is initialising...despite the fact that it's been on for hours. The Main box is fine. Has Sky completely disconnected 2 of my boxes? It wouldn't surprise me, most of what is said seems to get lost in translation. The phone system is ridiculous and extremely frustrating...I just want to check they haven't disconnected the boxes, but I might as well walk to head office and knock

Re: How do I speak to someone about my sky boxes?

oldfella — Wed, 03 Feb 2021 21:33:27 GMT

Hi @Murph74

Afraid you need to persevere to contact them by phone

Re: How do I speak to someone about my sky boxes?

Murph74 — Wed, 03 Feb 2021 22:55:03 GMT

I can't do that and homeschooling......I don't have the emotional strength 😂

Re: How do I speak to someone about my sky boxes?

oldfella — Wed, 03 Feb 2021 22:57:40 GMT

@Murph74 wrote:

I can't do that and homeschooling......I don't have the emotional strength 😂

Hi @Murph74

I will move this thread to the Sky+ forum where you should get more assistance on checking your Multiroom boxes.

'All I could suggest is that you try rebooting each box