topic Re: Magic eye suddenly not working in Archive

Magic eye suddenly not working

kalbiston — Tue, 09 Apr 2019 08:01:10 GMT

Any advice please, my magic eye upstairs has suddenly stopped working, not even lighting up. Was working ok previously odd intermittent stopping and starting bu5 not working at all for past month now, even though we have not touched or changed anything.

thanks in advance

Re: Magic eye suddenly not working

Mark39 — Tue, 09 Apr 2019 08:44:25 GMT

The most likely cause is poorly fitted plugs at one or both ends of the coax cable which runs from your Sky box to the TV upstairs. You can check that the magic eye isn't faulty by plugging it directly into the rf2 socket to see if it then !ights. The solution is to remove and refit both plugs - ideally the centre wire of the cable should be soldered to the centre pin of the plugs, otherwise the problem will likely reappear at some point.

Re: Magic eye suddenly not working

Anonymous — Sat, 27 Apr 2019 22:17:25 GMT

Two of mine have stopped working too, around about the last update, one a few days before the other, separate wiring, get the picture, although one has gone grainy but no magic eye ability

Re: Magic eye suddenly not working

Mark39 — Sun, 28 Apr 2019 07:30:16 GMT

@Anonymous can you tell us about your magic eye setup? Are you using an IO Link? What kind of splitter?

Re: Magic eye suddenly not working

Anonymous — Sun, 28 Apr 2019 09:23:49 GMT

Very straight forward set up, not that technically minded, we have two cables one running in to bedroom and one into kitchen, then one coming from sky box which we swap between the two when we need it using connectors. The bedroom one died a few days before the kitchen after last upgrade and the picture went grainy, the kitchen picture is still good just lost the ability to use the remote control ( no light on). No changes have been made to anything, checked the RF2 power was on via a YouTube video

Re: Magic eye suddenly not working

Mark39 — Sun, 28 Apr 2019 12:24:23 GMT

As one of the TVs still has a good picture and one magic eye still controls your Sky box (I'm assuming that's the case from your post) your Sky box is ok.

The most likely problem, therefore is with your cabling.

Unless the plugs were fitted to the cables by the cable manufacturer, I'd remove them, cut the cables back an inch or so and refit the plugs.

Re: Magic eye suddenly not working

Anonymous — Sun, 28 Apr 2019 15:42:58 GMT

No, both magic eyes lost the ability to control the sky box, apologies for not making that clear. Just seemed very coincidental that this happened after the upgrade. The kitchen one is a proper magic eye, the bedroom one is an eBay special, can’t see why they both worked well before and all of a sudden stopped without any changes or alterations. Many thanks for your advice.

Re: Magic eye suddenly not working

Mark39 — Sun, 28 Apr 2019 15:50:28 GMT

Ok, to eliminate possibilities, then, I'd suggest plugging each magic eye, in turn, directly into your Sky box's RF2 socket on the rear panel. If the power LED on each eye lights up, they and your Sky box are working correctly.

Re: Magic eye suddenly not working

Anonymous — Sun, 28 Apr 2019 22:29:12 GMT

Thanks, will give it a try. Ironically the picture in the kitchen has now gone grainy today too

Re: Magic eye suddenly not working

Anonymous — Thu, 06 Jun 2019 18:56:40 GMT

A while ago the 3 magic eyes that we have been using stopped working with their own remotes. Each one has a working light on it and the picture is as good as it has always been. I have a lab gear splitter in the loft which is working and lit up, I've checked all cable ends and fittings and even swapped the outputs on the splitter to see if this works. We can change channels using the sky+ app with no problems. The eyes are not sky brand but we've never had an issue and nothing physical has changed with the cabling. Frustrating is not the work to explain it!!!!!!!!!!!

@kalbiston wrote:
Any advice please, my magic eye upstairs has suddenly stopped working, not even lighting up. Was working ok previously odd intermittent stopping and starting bu5 not working at all for past month now, even though we have not touched or changed anything.
thanks in advance

Re: Magic eye suddenly not working

Mark39 — Thu, 06 Jun 2019 19:04:23 GMT

@Anonymous wrote:

A while ago the 3 magic eyes that we have been using stopped working with their own remotes. Each one has a working light on it and the picture is as good as it has always been. I have a lab gear splitter in the loft which is working and lit up, I've checked all cable ends and fittings and even swapped the outputs on the splitter to see if this works. We can change channels using the sky+ app with no problems. The eyes are not sky brand but we've never had an issue and nothing physical has changed with the cabling. Frustrating is not the work to explain it!!!!!!!!!!!

Somebody sent me a PM a couple of days ago with exactly the same issue! Are you using an IO Link? Or do you have RF sockets on the rear panel of your Sky box.

Re: Magic eye suddenly not working

Anonymous — Thu, 06 Jun 2019 19:24:05 GMT

I have RF outputs, I've done the usual RF on-off save as most people have done. Powered down box and started back up, all the usual suspects.

@Mark39 wrote:
@Anonymous wrote:
A while ago the 3 magic eyes that we have been using stopped working with their own remotes. Each one has a working light on it and the picture is as good as it has always been. I have a lab gear splitter in the loft which is working and lit up, I've checked all cable ends and fittings and even swapped the outputs on the splitter to see if this works. We can change channels using the sky+ app with no problems. The eyes are not sky brand but we've never had an issue and nothing physical has changed with the cabling. Frustrating is not the work to explain it!!!!!!!!!!!

Somebody sent me a PM a couple of days ago with exactly the same issue! Are you using an IO Link? Or do you have RF sockets on the rear panel of your Sky box.

Re: Magic eye suddenly not working

Mark39 — Thu, 06 Jun 2019 19:26:29 GMT

@Anonymous wrote:

I have RF outputs, I've done the usual RF on-off save as most people have done. Powered down box and started back up, all the usual suspects.

Next thing I'd do then is to plug one of the magic eyes straight into the RF2 socket and see if it's then able to control the box (after covering up the normal IR receiver on the front panel).

Re: Magic eye suddenly not working

Anonymous — Fri, 07 Jun 2019 17:28:00 GMT

Tried the eyes in the back of the box and covered the IR receiver, worked spot on. So tried the input cable direct to a bedroom ariel and it worked, so to me this was saying its a splitter issue. I bought a new lab gear 4 way professional splitter with powerpass FBS904/S so I had no empty ports. AND THIS DIDN'T WORK!!!!!! Am I missing something?

Re: Magic eye suddenly not working

Mark39 — Fri, 07 Jun 2019 19:13:11 GMT

I would have carried out the same test. With your old splitter connected, you could try connecting just one of the outputs (leaving the other two disconnected) and see if the magic eye then works. I'm wondering if one of the eyes or one of the output cables has developed a fault and is drawing more current than your Sky box can provide. You could try all 3 connected singly, and if they all work, then maybe two together.

If I've found the right spec for your new splitter, I don't think that will work at all, as the power pass is from outputs to inputs, and you need it the other way round.

Re: Magic eye suddenly not working

Anonymous — Fri, 07 Jun 2019 19:37:01 GMT

I tried the input directly to one output and it worked, but when I attached it to the old splitter on its own it didn't work, I tried it in different ports to make sure as well.

Thanks for the info on the new splitter I'll try tomorrow to get one the other way around. 👍🏻

Re: Magic eye suddenly not working

A+Jacques — Tue, 01 Oct 2019 15:15:55 GMT

Hi,

I had the issue where 2x magic eyes where not working which resulted in me going crazy trying to find the issue when nothing changed.

During trial and error i discovered that i had broke the connector in 1 magic eye and this affected the other one.

Hope this helps...

Re: Magic eye suddenly not working

nottechno — Sun, 10 Nov 2019 08:09:07 GMT

mine too, proffesional fitted distribution box, we have done nothing apart from the recent sky upgrade, rang sky, they said they couldnt answer my question as they dont support tlink now, I cant have sky q as it only supports 3 mini boxes and was told each tv has to have a lan cable

Re: Magic eye suddenly not working

Mark39 — Sun, 10 Nov 2019 08:18:00 GMT

@nottechno we'll need some detail to be able to try to help. How many TVs supported by your distributor? Do you have picture and sound on all of the TVs? Power LEDs lit on all the magic eyes? All not working or just some? What is the make and model of the distributor? Are you using and IO Link, or does your Sky box have RF sockets on the rear panel?

Re: Magic eye suddenly not working

nottechno — Sun, 10 Nov 2019 08:29:39 GMT

We have 6 tvs working off one distribution box, all were working fine untill the sky box upgrade on Friday 8th Nov, we can view but not use the remotes, we hve . seperate box in our annex and that is tthe same so ita obviously to do with the sky ugrade, but they cnt help, just try to sell me sky q which i would love but cannot have lan cables fitted everywhere