topic Re: Help with on demand in Archive

Help with on demand

timhod — Mon, 18 Jan 2021 11:30:26 GMT

I can't get to download films it's saying my box not connected to router but it is wired how can I fix this have tried all the things online

Re: Help with on demand

Mark39 — Mon, 18 Jan 2021 11:45:40 GMT

@timhod wrote:

I can't get to download films it's saying my box not connected to router but it is wired how can I fix this have tried all the things online

That doesn't really tell us what you've tried. If you haven't already:

1. Switch both your Sky box and your broadband router off at the plug

2. Unplug the ethernet connection to your Sky box

3. Wait 30 seconds before turning on your router and another 4 minutes before turning your Sky box back on

4. Wait until your Sky box has fully restarted, then reconnect the ethernet cable amd see if connects.

Re: Help with on demand

caesarome — Mon, 18 Jan 2021 13:12:05 GMT

Try turning your box off at the main for 5 minutes before turning it back on again.

Re: Help with on demand

timhod — Mon, 18 Jan 2021 13:14:09 GMT

I’ve done this