topic SKY VIP issue - "We're really sorry, but you cant join Sky VIP right now" in Archive

SKY VIP issue - "We're really sorry, but you cant join Sky VIP right now"

JackB2020 — Sat, 11 Dec 2021 13:12:05 GMT

Afternoon all,

I have always had access to Sky VIP through the MySky app but recently when i click the SkyVIP icon in the bottom right corner it comes up with "Were really sorry but you cant join SKY VIP right now"

I spoke with SKY and they said i need to change my primary email address... when i log in i can only see one email address which is my actual email address, but they say they have another one on file?

Anyone help please?

Thanks

Jack

Re: SKY VIP issue - "We're really sorry, but you cant join Sky VIP right now"

caesarome — Sat, 11 Dec 2021 13:13:59 GMT

I have escalated your post to Sky who will be in touch with you regarding this via a blue chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.