topic Re: The codec reported an error. Error Code 14 in Archive

The codec reported an error. Error Code 14

Michaelwx — Sun, 05 Mar 2017 11:51:32 GMT

Hello All. The Sky Go app recently updated and since then if I try and use 'Watch Now' the programme starts but after about 3 seconds the picture freezes, then after about another 10 seconds the sound stops and I get "The codec reorted an error. Error code 14".

I'm using a Samsung tablet, it was ll working fine until recently, the only change is the actual app update. I've deleted and reinstalled the app.

Any suggestions? I'm not sure how the Sky app can have a codec problem with it's own content.

Thanks.

Re: The codec reported an error. Error Code 14

caesarome — Sun, 05 Mar 2017 13:24:55 GMT

On your tablet so to Settings > Apps > Sky Go and force close it then reboot your tablet and try again to use it.

Re: The codec reported an error. Error Code 14

Michaelwx — Sat, 11 Mar 2017 03:05:45 GMT

I've uninstalled and reinstalled. I've cleared the cache, I've done a force stop, i've rebooted the tablet in every order possible,

I'm still getting a this error message when using the On Now facility after what appears to be a random amount of time. Sometimes it plays for a few seconds, sometimes nearly 2 minutes before the picture freezes and then the audio stops a few seconds later and I get the error message.

It seems starnge that it says it's a codec error. If the codec wasn't working then surely it just wouldn't play anything at all, and I don't see how Sky's own app wouldn't have the right codec for it's own content.

Any futher ideas would be appreciated.

Is this the only way to report such an issue. Sky website just says to ask the community if one of it's few standard troubleshoots are not relevant.

Re: The codec reported an error. Error Code 14

paul1360 — Sat, 11 Mar 2017 12:09:51 GMT

@Michaelwx

This is 1 of those issue's that crop up for some and then disappear and it may come back or not. I seem to get it for a few days and then it's gone. I am able to stream after I've clicked ok

I take you are using Sky Go Ver 6.0.3

What Model Tab do you have??

What OS is the Tab running??

Re: The codec reported an error. Error Code 14

Anonymous — Mon, 13 Mar 2017 21:37:22 GMT

Happens on a weekly basis when the walking dead is on but fine other times. Tired force stop, clear cache, uninstall an reinstall. Nothing works.

Re: The codec reported an error. Error Code 14

Michaelwx — Fri, 17 Mar 2017 10:57:10 GMT

I'm using a Galaxy Tab E, it's running Android 4.4.4 (I've checked the os is up to date), and I'm on Sky Go 6.0.3.

Is there a way to roll back to the previous version of the Sky Go app? It all worked fine then.

Is there no support from Sky with this other than doing a a thread on here?

Re: The codec reported an error. Error Code 14

paul1360 — Fri, 17 Mar 2017 12:19:58 GMT

@Michaelwx

Are you saying your issue has only started after you updated to Sky Go Ver 6.0.3??????

I've not seen any info on rolling back to a diff version sorry.

As stated in my other post this issue has been around for some time.

Re: The codec reported an error. Error Code 14

Anonymous — Fri, 17 Mar 2017 21:56:22 GMT

No issues for me until this new version of the app.

Re: The codec reported an error. Error Code 14

Michaelwx — Sat, 18 Mar 2017 10:05:27 GMT

Can't be totally sure, but it always worked before and first time it went wrong (and every time since) is after the latest update. This would lead you to think it's an issue with the update.

Also, if it's a long standing problem, how come I couldn't find a thread or any mention of this error either through Google or the search function on here? Do old threads get deleted. I wouldn't have started my own thread if I could have found something out there already.

Re: The codec reported an error. Error Code 14

paul1360 — Sat, 18 Mar 2017 12:31:00 GMT

@Anonymous

What device model and OS are you using please?

@Michaelwx

I expect they have been archived as this goes back for a few years, But as I said it's not constant or was not and that is harder to locate and fix. I had the Rugbi on last night and it cropped up for me which is the 1st time for a while, I selected ok closed the app and went back in and it worked since.

Now if they is starting to happen more and more on version 6.0.3 then I'll pass it to the team for them to look into.

Re: The codec reported an error. Error Code 14

Michaelwx — Sat, 18 Mar 2017 13:25:16 GMT

I've not got it working once since the upgrade.

I tried unpairing the tablet with the service, but because I've got a new phone I changed it from my old phone earlier this month (to see if I would have the same error on my phone - which I don't, it's fine on my phone) I now can't pair my tablet again until next month. I didn't realise removing something classed as one of my two changes for the month.

Re: The codec reported an error. Error Code 14

Anonymous — Sat, 18 Mar 2017 17:18:13 GMT

Samung tab e, 4.4

Re: The codec reported an error. Error Code 14

paul1360 — Mon, 20 Mar 2017 11:44:09 GMT

@Michaelwx

Removing any device from your list does not count towards your 1 change a month limit. You removed an Old Phone and replaced with a New Phone your post says and that is the reason you change has been used. sadly.

@Anonymous

There should be no reason why your Tab E is not running Sky Go and as you are running OS 4.4.x its not the permissions setup blocking you. Also very odd that ver 6.0.3 is giving you problems as during the Beta nobody reported any issues with their Tab E's

I'll see what I can find out and get baqck to you.

Re: The codec reported an error. Error Code 14

Anonymous — Mon, 20 Mar 2017 19:07:41 GMT

Thanks Paul, it is extremely weird seems to only happen when I watch the walking dead!

Re: The codec reported an error. Error Code 14

Anonymous — Mon, 20 Mar 2017 19:16:53 GMT

The same thing is happening to my tablet on the galaxy tab e and the version is up to date, I was working fantastically until the sky go app updated and nos I can't watch any programmes what so ever, please could you go back to the old version it was working then

Re: The codec reported an error. Error Code 14

paul1360 — Tue, 21 Mar 2017 11:54:08 GMT

@Michaelwx@Anonymous@Anonymous

Just been informed that this issue is being looked into at present. If I get any more info will post here.

iechyd da

Re: The codec reported an error. Error Code 14

Anonymous — Tue, 21 Mar 2017 18:12:02 GMT

Thank you very much in responding to my message I do hope it does get sorted because I like the benefit of having sky go, I can watch my programmes without interrupting anyone else

Re: The codec reported an error. Error Code 14

Michaelwx — Thu, 23 Mar 2017 18:00:32 GMT

@paul1360 Thanks for letting us know that this will be looked into. I'll come back in April and have another go once I can reconnect my Tab E

Re: The codec reported an error. Error Code 14

paul1360 — Fri, 24 Mar 2017 09:24:04 GMT

@Michaelwx

Just keep an eye on this thread as when I know anything I'll post here, as more customers are reporting this Sky should look into this faster.

Re: The codec reported an error. Error Code 14

Anonymous — Fri, 31 Mar 2017 08:46:08 GMT

I am having a problem with my sky go on my tablet.it a as working well and now after putting a program on after a few seconds it freezes,and says code error 14.please can you help.

Mr john gibson