topic Re: Sky Go Issue in Archive

Sky Go Issue

Lanerz-2013 — Sun, 21 Nov 2021 23:31:08 GMT

I have had Sky Go downloaded on my phone now for well over 2 years, however recently it stopped allowing me to watch live tv, but it keeps telling me "sorry, something went wrong. To watch this content please upgrade your subscription "

I have deleted and then reinstalled the app today, any more help would be highly appreciated.

Re: Sky Go Issue

caesarome — Mon, 22 Nov 2021 05:43:56 GMT

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: Sky Go Issue

Tom-W19 — Mon, 22 Nov 2021 08:59:11 GMT

Thanks for escalating. We've sent an invite to Lanerz-2013.

Re: Sky Go Issue

Mr+Flibbles+86 — Thu, 25 Nov 2021 09:21:07 GMT

Update – Thanks for chatting to us. We are still waiting to discuss with you about this. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks