topic Re: Misleading emails in Archive

Misleading emails

M+Theaks — Sat, 29 Jan 2022 12:08:33 GMT

I just wanted to raise an issue with misleading information. Had this email about what's on this weekend on skysports and it goes on to list various events. The one that stands out is the west indies England T20 cricket on Saturday 29th and Sunday 30th, under the picture it says on SKY SPORTS CRICKET channel. But when you look up the TV guide it isn't on sky sports cricket it is on BT sport which you have to pay another big premium to get. I feel this is very misleading information to be emailing out and it raised my hopes that I could watch the final 2 games when actually I cannot. It also makes me wonder what I'm actually paying for, instead sky sports cricket is showing under 19 international games... at least its something I suppose

Re: Misleading emails

Daniel0210 — Sat, 29 Jan 2022 12:35:49 GMT

@M+Theaks You could email the Viewer Relations Team at viewerR@sky.uk although might be too late for something that's on today and tomorrow.

Re: Misleading emails

nolte — Sat, 29 Jan 2022 13:06:19 GMT

I think this complaint should be directed at

https://www.sky.com/help/articles/how-to-make-a-complaint

This forum is mainly customer to customer forum

Re: Misleading emails

SKY1992bf — Sat, 29 Jan 2022 13:39:17 GMT

@M+Theaks Thanks for raising this sky have been made aware

Re: Misleading emails

Mark-Br — Mon, 31 Jan 2022 12:47:16 GMT

@Daniel0210 wrote:

@M+Theaks You could email the Viewer Relations Team at viewerR@sky.uk

@nolte wrote:

I think this complaint should be directed at

https://www.sky.com/help/articles/how-to-make-a-complaint

Hi @M+Theaks

Welcome to the Sky Community

Thanks for sharing this feedback. I think the advice you've been offered by our members is absolutely correct.

The only thing I'll add is that it'll be useful for those teams to also have the address that the email originated from - no doubt they'll ask for it to be forwarded to them anyway. 🙂