https://helpforum.sky.com/t5/Archive/My-granddaughters-phone-has-got-a-puk-message-on-it/m-p/3866934#M805653 <P>My granddaughters has a sim sky SIM card in and yesterday was unable to use it and a puk message came up&nbsp;</P> Wed, 15 Dec 2021 13:04:04 GMT nannaturp 2021-12-15T13:04:04Z https://helpforum.sky.com/t5/Archive/My-granddaughters-phone-has-got-a-puk-message-on-it/m-p/3866934#M805653 <P>My granddaughters has a sim sky SIM card in and yesterday was unable to use it and a puk message came up&nbsp;</P> Wed, 15 Dec 2021 13:04:04 GMT https://helpforum.sky.com/t5/Archive/My-granddaughters-phone-has-got-a-puk-message-on-it/m-p/3866934#M805653 nannaturp 2021-12-15T13:04:04Z https://helpforum.sky.com/t5/Archive/My-granddaughters-phone-has-got-a-puk-message-on-it/m-p/3866955#M805654 <P>Is the phone she is using it in unlocked ?</P> Wed, 15 Dec 2021 13:17:49 GMT https://helpforum.sky.com/t5/Archive/My-granddaughters-phone-has-got-a-puk-message-on-it/m-p/3866955#M805654 caesarome 2021-12-15T13:17:49Z https://helpforum.sky.com/t5/Archive/My-granddaughters-phone-has-got-a-puk-message-on-it/m-p/3866970#M805655 <P>Yes it was working fine then the message came up yesterday&nbsp;</P> Wed, 15 Dec 2021 13:27:03 GMT https://helpforum.sky.com/t5/Archive/My-granddaughters-phone-has-got-a-puk-message-on-it/m-p/3866970#M805655 nannaturp 2021-12-15T13:27:03Z https://helpforum.sky.com/t5/Archive/My-granddaughters-phone-has-got-a-puk-message-on-it/m-p/3866975#M805656 <P>Try the all zeros code as mentioned here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-mobile-unlock-your-phone" target="_blank">https://www.sky.com/help/articles/sky-mobile-unlock-your-phone</A></P> Wed, 15 Dec 2021 13:31:19 GMT https://helpforum.sky.com/t5/Archive/My-granddaughters-phone-has-got-a-puk-message-on-it/m-p/3866975#M805656 caesarome 2021-12-15T13:31:19Z