topic Re: Sky Go Error pfe9903 on new mac with M1 chip in Archive

Sky Go Error pfe9903 on new mac with M1 chip

Hugh+Jarrs — Tue, 14 Sep 2021 19:09:25 GMT

My old Mac Mini ran my Sky go app really well. Since getting the new M1 it keeps giving me the error code PFE 9903 and suggests I'm using video capture software (I'm not and never would). Anyone out there that can help me solve this? Thanks

Re: Sky Go Error pfe9903 on new mac with M1 chip

GD1 — Tue, 14 Sep 2021 19:12:37 GMT

@Hugh+Jarrs This thread may help, same error https://helpforum.sky.com/t5/Sky-Go-Apps/Sky-Go-Error-Code-9903-on-MacBook-Pro-New-Sky-Go-App/td-p/2804725

Re: Sky Go Error pfe9903 on new mac with M1 chip

Hugh+Jarrs — Tue, 14 Sep 2021 19:15:05 GMT

I did have a look at the link you've sent and followed the instructions, but can't find anything running in the background that would cause this problem.

Re: Sky Go Error pfe9903 on new mac with M1 chip

caesarome — Tue, 14 Sep 2021 19:15:40 GMT

Is not always video capture software that can cause this error as anything running in the background that can grab images or sound can also stop the app from working so I would take a look at what is running and try stopping anything you think could be running that can capture sound and images.

Re: Sky Go Error pfe9903 on new mac with M1 chip

Hugh+Jarrs — Tue, 14 Sep 2021 19:18:34 GMT

Thanks - but there are hundreds of apps running in the background. Without going through every one individually it'll take forever. Does anyone know of an obvious or quick fix? What about 'screenshot?' Does this effect the App - and if so how is it turned off on a Mac?

Re: Sky Go Error pfe9903 on new mac with M1 chip

GD1 — Tue, 14 Sep 2021 19:23:25 GMT

@Hugh+Jarrs Screenshot sounds like a likely candidate, can you not disable or end task (if there is such an option on a mac)

Re: Sky Go Error pfe9903 on new mac with M1 chip

SkiDeepnSteep — Wed, 20 Oct 2021 14:39:52 GMT

Same. New Mac Mini M1 replacing an old MBP 2014. Sky Go ran perfectly on the old one but I am being blocked with this error message on the new one.

I did use Mac screenshot on the old Mac, Sky Go would always stop when I started screenshot, but I currently don't have screenshot running, nor any background apps that would grab stuff off the screen.

Have you solved this one @Hugh+Jarrs yet?

Re: Sky Go Error pfe9903 on new mac with M1 chip

Hugh+Jarrs — Wed, 20 Oct 2021 14:49:43 GMT

Hi, After a lot of faffing about, I gradually closed down everything that appeared to be running in the background. It looks like it was iMovie that was the culprit as SkyGo runs without any problems now. If you have Adobe Photoshop open it won't let you run SkyGo either. I'm happy enough to shut them down, but the whole point of it running is so that I can get on with my other work whilst SkyGo plays in the background. I do appreciate it is intended to stop copies and pirate stuff, but I really wouldn't have the first clue how to do that anyway and I'm guessing all the pirate thieves have easy ways around this stuff?

Re: Sky Go Error pfe9903 on new mac with M1 chip

SkiDeepnSteep — Thu, 21 Oct 2021 07:31:48 GMT

Thanks @Hugh+Jarrs . Guess I'll have to do the same, gradullay work through everything that's running in the background. I don't use iMovie or Adobe Photoshop so it won't be those. I do use Mac sreen grab a lot, but that's closed unless I am actually grabbing stuff off the screen (and on my old Mac Sky Go would just stop playing if I ever opened screen grab). So annoying!

Re: Sky Go Error pfe9903 on new mac with M1 chip

Hugh+Jarrs — Thu, 21 Oct 2021 12:48:48 GMT

I use the screenshot app on the new Mac and as far as I can see it doesn't seem to effect SkyGo. I used it in the same way on the old Mac too. If you have Adobe in any format running I'd have a close look at that. I shut down all adobe stuff and logged out of my account, then re-booted the Mac. I have many Adobe apps within my subscription, so it could have been any one of them too. If you have any other apps of a similar nature installed see if shutting them down helps, and good luck!

Re: Sky Go Error pfe9903 on new mac with M1 chip

adamcannell — Sun, 07 Nov 2021 23:08:06 GMT

Hey so. I just encountered this issue and I too found it was a background task in the activity monitor linked to screen capture / iOS Screen Capture Assistant that you'd use for screenshots etc. I closed all associated tasks and now Sky Go plays just fine.

Re: Sky Go Error pfe9903 on new mac with M1 chip

taffy-rich — Fri, 19 Nov 2021 18:55:02 GMT

thank you killing that process lets me use sky go again. Pity the sky helpdesk people couldnt be more helpfully or at least the warning message list the offending process

Re: Sky Go Error pfe9903 on new mac with M1 chip

garyb5000 — Tue, 21 Dec 2021 20:18:59 GMT

Running on MacBook Pro (2016 model) and got this error after upgrading to Big Sur (11.2.1)

Based on other suggestions, I Quit iMovie and now seems to be working!

Re: Sky Go Error pfe9903 on new mac with M1 chip

Simonsue — Sun, 20 Feb 2022 19:18:06 GMT

I'm having the same issue on my MacBook Pro 2016. Has worked absolutely fine for years until today.

The only apps running were safari, pages, stickies, finder, mail. Nothing of which should be able to capture or record anything....

Re: Sky Go Error pfe9903 on new mac with M1 chip

caesarome — Sun, 20 Feb 2022 19:29:43 GMT

@Simonsue wrote:

The only apps running were safari, pages, stickies, finder, mail. Nothing of which should be able to capture or record anything....

Have you tried closing these down one by one to see if the app then works ?

Re: Sky Go Error pfe9903 on new mac with M1 chip

MadeUpNameX — Tue, 22 Feb 2022 16:44:51 GMT

I got this error, running Sky Go for the first time under Mac OS Monterey. In my case, it was Dropbox running a "Dropbox Capture" app that I never use or think about. I'm a paid Dropbox user - don't know if this also comes with free Dropbox accounts.

Re: Sky Go Error pfe9903 on new mac with M1 chip

caesarome — Tue, 22 Feb 2022 17:30:32 GMT

Good find @MadeUpNameX , I use the free version and have never come across that, but thanks for sharing your finds on here with us.

Re: Sky Go Error pfe9903 on new mac with M1 chip

TheRealBobertson — Tue, 01 Mar 2022 18:45:47 GMT

Quitting Dropbox also fixed the issue for me. Many thanks indeed for the suggestion.

MacOS Monterey

Apple M1 Pro

Re: Sky Go Error pfe9903 on new mac with M1 chip

EDR — Sun, 20 Mar 2022 14:21:37 GMT

I've killed EVERYTHING in Activity Monitor that had even a remote possibility and even some stuff that has zero chance of causing it and it still wont run. More **bleep** from Sky stopping you watching what you've paid for year on year. Scared of their own shadows to the expense of decent customer service