topic Re: Windows 10: Something is wrong. The app will now quit in Archive

Windows 10: Something is wrong. The app will now quit

jweaver — Wed, 16 Feb 2022 16:26:17 GMT

I am using SkyGO on Windows 10 and today noticed that as well as the app in my task bar, I also have 10s of windows stacked behind it with the error "Something is wrong. The app will now quit"

if I select CLOSE on any of these windows SkyGO shuts down.. But if I ignore them it just keeps playing.. But the number of error windows grow over time.

Has anyone else seen this? I see there is a thread disucssing something similar but the symptoms appear to be differnt so I am not sure if this is the same.

I was running the Beta version (22.3.1) but I have rolled back to the latest production version (22.1.3) and its the same.. It wasn't doing this last week for sure, so something has changed... Any thoughts?

Anyone else seen

Re: Windows 10: Something is wrong. The app will now quit

jweaver — Wed, 16 Feb 2022 17:56:05 GMT

I might have worked it out.. I think it could have something to do with SkyQ which was installed today..

Now that I have turned off the "Connect to SkyQ" its not happening any more... Whilst the Wifi is good, so SkyQ should be online, I know my network to my PC is a bit flaky at the moment (as I am forced to use homeplugs), so I wonder if I am periodically loosing connection

I am going to setup a continous ping to SkyQ to see if the error co-incides with a connection loss...

Even if it does, its a bit drastic that the SkyGo app would crash everytime it looses connection with SkyQ.

Re: Windows 10: Something is wrong. The app will now quit

jweaver — Thu, 17 Feb 2022 10:07:37 GMT

Confirmed... Its releated to the SkyQ setting.. if I turn off the option, I don't get the error.

I am pretty sure this is caused by network issues between my PC and router, as I am forced to use Powerline Adaptors as whilst my new house came fully wired with Ethernet, there is no continuity along the cables, which is an ongoing mystery.

So for now, I am using Powerline which is a horrific experience whilst I work out something else (i.e a Wifi Mesh).

But its pretty poor that the app crashes if you loose sight of the SkyQ box.. You would think it would handle that better?

I hope this helps someone.

Jon

Re: Windows 10: Something is wrong. The app will now quit

jweaver — Thu, 17 Feb 2022 12:12:23 GMT

I take it back.. Its not that.. I watche an hour long show and had no errors.

Then started the next and immediatly got the error.. So I just ignore it and within a matter of minutes I now have 6 errors in my Task bar...

I also have a ping running to my SkyQ box and have not had a single drop in connection.

This is very weird.. I still think its got something to do with SkyQ as it only started yesterday when I had SkyQ installed... Not happy as this is the only way I can watch TV in my office.

Re: Windows 10: Something is wrong. The app will now quit

jweaver — Fri, 18 Feb 2022 09:54:45 GMT

I have a new theory.. It might be related to Ads.. It was behaving today, but as soon as the adverts started, the errors started popping up.

Luckily I can ignore them and just let them build so it doesn't actually quit the app.. But its really annoying....

Re: Windows 10: Something is wrong. The app will now quit

jweaver — Fri, 18 Feb 2022 14:16:05 GMT

I am now convinced its linke to Adverts.. I can watch hours of footage without an error.. But as soon as the ads start, the errors start popping up....

Re: Windows 10: Something is wrong. The app will now quit

jweaver — Fri, 18 Feb 2022 17:11:34 GMT

I finally worked it out.. I think I have solved it.. So jsut want to put the solution here incase it helps someone.

To cut a long story short, I had a faulty port on my router... This ment that I was loosing connection every few seconds and didn't realise.

And it looks like when watching something loosing a connection doesn't matter as there are a few seconds in the buffer... But when there is an advert, they wouldn't want you to miss a second it, so these disconnections caused the error.

So it seems that if you get a disconnection during an ad break, the app will crash (or atleast give and error forcing a quit).

I hope this helps someone.

Jon

Re: Windows 10: Something is wrong. The app will now quit

jweaver — Fri, 25 Feb 2022 13:39:06 GMT

I don't believe it.. Its started again..

This time I do not have any network issues at all... I have a continous ping to 8.8.8.8 with zero packet loss.. And I can transfer files across my LAN at 1Gb..... But now as soon as the ads start, I get 10s of popups saying "something has gone wrong"

What makes no sense is that when i solved my network problems last week the issue stopped at the same time.. And its been perfect since until now... And nothng has changed...

It only happens when the ads start.. When the show is playing there is no issue.. But as soon as it cuts to the ads, the pop up starts.

I have gone to the Beta version (Again) and its made no difference, so it seems that I am stuck with this...

Luckily it doesn't cause a problem o

Re: Windows 10: Something is wrong. The app will now quit

Tomtman — Wed, 16 Mar 2022 21:11:46 GMT

I have this same issue.. just started tonight watching the football on sky sports. I've uninstalled and reinstalled the app but after about 10 minutes the issue comes back.. anyone found a solution??

Re: Windows 10: Something is wrong. The app will now quit

BW246 — Wed, 16 Mar 2022 21:22:32 GMT

Me too we had a blackout now seems to pop up all the time.

Re: Windows 10: Something is wrong. The app will now quit

Tomtman — Wed, 16 Mar 2022 21:23:29 GMT

Yes no way around it.. ugh.

Re: Windows 10: Something is wrong. The app will now quit

Simoba3 — Wed, 16 Mar 2022 21:26:50 GMT

Same here, just started tonight watching the football. Have to keep restarting Sky Go, 2mins later error message? Any help please? Thanks

Re: Windows 10: Something is wrong. The app will now quit

BW246 — Wed, 16 Mar 2022 21:39:01 GMT

seems to have worked for me for now!

Enable network discovery

If your Windows 10 computer or device can’t view other computers on the network, two things are probably at fault: You either assigned the incorrect network profile (public instead or private), or network discovery is turned off for some reason.

Here’s how to activate network discovery in Windows 10 for your active network profile:

Open Settings.
The Settings window appears.
Click Network & Internet.
Your network and Internet related settings are shown.
In the panel on the left, click either Wi-Fi (if you’re connected to a wireless network) or Ethernet (if you’re connected to a network using a network cable).
A window with settings for your network appears.
Find the Related setting section on the right, then click Change Advanced Sharing Settings.
The Advanced Sharing Settings window appears.
Expand the network profile currently assigned to your network connection.
It is marked with the words “current profile” on the right side of its name.
In the Network discover section, select “Turn on network discovery.” Also, check the box that says “Turn on automatic setup of network connected devices.”

Turning on network discovery
Click Save Changes.
Close the Settings window.

Re: Windows 10: Something is wrong. The app will now quit

BW246 — Wed, 16 Mar 2022 21:40:36 GMT

Poo just come up again but not for a while this time. Help lol!

Re: Windows 10: Something is wrong. The app will now quit

Deejay99 — Wed, 16 Mar 2022 22:33:26 GMT

This pesky thing is popping up all the time. If you ignore it it doesnt shut anything down just pop ups you have to close later on. Very strange

Re: Windows 10: Something is wrong. The app will now quit

Tomtman — Thu, 17 Mar 2022 06:35:35 GMT

Yes but then it's stuck on the screen.. you can click the picture behind but it comes back within a few seconds.. very annoying.

I hope Sky can look into this and resolve it soon!!

Re: Windows 10: Something is wrong. The app will now quit

jweaver — Thu, 17 Mar 2022 09:07:22 GMT

As the original poster of this issue, I suffered this for weeks.. But only during adverts.

For me, I just used to click the SkyGo and the erorrs used to stack up behind it on the task bar.

Thinking aloud, I wonder if its because I use the "Combine" or "Group" taskbar option in Windows10.. So instead of getting an icon for each open window at the bottom, they are "grouped" together.

So for me, I just saw on SkyGo app.. And if I hovered over it I would see all of the errors stacked up.

If you are not combining your taskbar, it might be something to look at as this might stop the errors from appearing

As for the solution.. I simply have no idea.. For me it came and went like the wind and Sky offered no explanation.

Re: Windows 10: Something is wrong. The app will now quit

Tomtman — Thu, 17 Mar 2022 10:18:08 GMT

Thanks and good tip to try and live with the issue a little..

I had this all through the football last night so it wasn't coming due to adverts but during the match.. luckily LFC won so it didn't spoil the enjoyment completely 😁.

However, it would be good if SKY responds on the thread to let us know they are working on a fix..?

Re: Windows 10: Something is wrong. The app will now quit

jweaver — Thu, 17 Mar 2022 10:29:40 GMT

I have been working with Sky on 2 issues... The Error message, and total PC lockups. Since the Error message stopped, I continued talking to them about my PC lockup issue..

They have finally time me that the "issue" will be fixed in the next release.. And now I think about it, I wonder if they are talking about the "Error Message" issue, rather than the PC lockup.

See here

https://helpforum.sky.com/t5/Sky-Go-Apps/Anyway-to-get-support-from-Sky-for-the-Windows-Sky-Go-app/td-p/3935542

Time will tell I guess....