topic Re: Can't set SkyGo device PIN in Archive

Can't set SkyGo device PIN

caffro — Mon, 18 Nov 2019 17:10:13 GMT

SkyGo is asking me for a PIN to watch downloaded programmes.

I've seen other thread where someone has helpfully inserted this link.

https://www.sky.com/myaccount/tv/manage-devices/change-pin

However, that just gives me a server error.

i've tried all different browsers.

Re: Can't set SkyGo device PIN

caesarome — Mon, 18 Nov 2019 17:17:40 GMT

Your link is works fine for me, so have you tried ckearing your browser's cashe or even tried using a different browser. If this fails as well then all you can do if you are unable to access the pin feature on the link is to contact Sky support so they can do it for you,

Re: Can't set SkyGo device PIN

IDontKnow121 — Tue, 08 Sep 2020 14:09:32 GMT

Hello, I know this is a really old post but I have found out how to fix this.

You have to be the owner of the sky box and log in with the owner's account for it to work.

By owner's account, I mean the person who bought the sky box.

Re: Can't set SkyGo device PIN

Darren.Bland — Mon, 02 Nov 2020 13:58:50 GMT

This doesn't work. I am the owner of our sky box and I have logged in and reset my PIN for Skygo and devices but it still says it is incorrect. Not sure it is my iPad which is quite old and running on an older software update.

Re: Can't set SkyGo device PIN

caesarome — Mon, 02 Nov 2020 16:34:04 GMT

The link already posted is where you do this:

https://www.sky.com/myaccount/tv/manage-devices/change-pin

Re: Can't set SkyGo device PIN

Darren.Bland — Mon, 02 Nov 2020 17:10:33 GMT

You're misinterpreted my post. This doesn't work. I've reset it 5 times now and it still comes up on iPad as incorrect PIN.

Re: Can't set SkyGo device PIN

caesarome — Mon, 02 Nov 2020 17:31:46 GMT

I did misinterprete your post as I presumed you were replying to the post above yours as you hadn't quoted the one you were replying to. No idea why this is not working for you as this should work.

Re: Can't set SkyGo device PIN

LFCMark — Sat, 27 Mar 2021 13:44:05 GMT

Did you resolve this as I am having the same issue and have never set up a pin. I have been on my account and changed the pin but stil no joys

Re: Can't set SkyGo device PIN

SuzyQ5678 — Thu, 29 Jul 2021 12:36:30 GMT

I'm having an issue too. I was watching something on sky q box and had to put in my pin which is fine. I came upstairs to watch the end on my mobile and it asked for my device pin which I assume is the same but it says not..... I don't get why not..... 🙄

Re: Can't set SkyGo device PIN

caesarome — Thu, 29 Jul 2021 15:21:42 GMT

The Sky Go pin is different to to your Sky Q box one so the link you need for the former is this one:

https://www.sky.com/myaccount/tv/manage-devices/change-pin

Re: Can't set SkyGo device PIN

SuzyQ5678 — Sat, 31 Jul 2021 18:19:18 GMT

Thank you, when it was saying my sky device pin I assumed sky q as that is a sky device and I've never set a sky go pin..... Live and learn 😊thanks again

Re: Can't set SkyGo device PIN

Shuttle20 — Mon, 20 Sep 2021 17:56:35 GMT

Had the same issue - switched off iPad and restarted it - then it accepted new pin 🤷‍♀️

Re: Can't set SkyGo device PIN

Kate172 — Mon, 14 Mar 2022 20:26:40 GMT

that link doesn't work - it just takes me to my account home page