https://helpforum.sky.com/t5/Archive/Upgrade-mobile/m-p/3824284#M802668 <P>Seems odd so I would try calling again to see if you have more luck, if not post back on here and let us know what happened second time around.</P> Thu, 04 Nov 2021 19:32:07 GMT caesarome 2021-11-04T19:32:07Z https://helpforum.sky.com/t5/Archive/Upgrade-mobile/m-p/3824245#M802667 <P>When I try to upgrade my phone it says that I can't because my phone is in for repair which it isn't. I have called today and was told I just need to pay off the outstanding balance and wasn't having any of it when I said I just want to use the swap option. All I wanted was her to remove the block saying my phone is in for repair but she wouldn't do that</P> Thu, 04 Nov 2021 18:46:40 GMT https://helpforum.sky.com/t5/Archive/Upgrade-mobile/m-p/3824245#M802667 Addy123uk 2021-11-04T18:46:40Z https://helpforum.sky.com/t5/Archive/Upgrade-mobile/m-p/3824284#M802668 <P>Seems odd so I would try calling again to see if you have more luck, if not post back on here and let us know what happened second time around.</P> Thu, 04 Nov 2021 19:32:07 GMT https://helpforum.sky.com/t5/Archive/Upgrade-mobile/m-p/3824284#M802668 caesarome 2021-11-04T19:32:07Z https://helpforum.sky.com/t5/Archive/Upgrade-mobile/m-p/3824299#M802669 <P>So I have spoke to someone else who said it is because I have reached my device limit. When I tried to explain it will let me upgrade my other devices and just not this one, she said nothing they can do but technical team may be able to&nbsp;</P> Thu, 04 Nov 2021 19:44:27 GMT https://helpforum.sky.com/t5/Archive/Upgrade-mobile/m-p/3824299#M802669 Addy123uk 2021-11-04T19:44:27Z