topic Can't watch anything on-demand or live tv since upgrade to app v 22.1.3 in Archive

Can't watch anything on-demand or live tv since upgrade to app v 22.1.3

JamesH998 — Thu, 20 Jan 2022 21:06:33 GMT

Can't watch anything on-demand or live tv since upgrade to app v 22.1.3.

When I click the play button, nothing happens, the app is still responsive but it won't play anything. Is there a way I can downgrade the app or sort the problem out? I've tried a system restore, and reinstalling he app but that hasn't worked either.

It all works fine on my ipad using the same account, but not my windows PC.

Thanks

Re: Can't watch anything on-demand or live tv since upgrade to app v 22.1.3

caesarome — Thu, 20 Jan 2022 22:00:34 GMT

When you removed the app did you do a complete removal of it and the hidden files and folders it uses:

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present the Cisco folder is App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again.

Re: Can't watch anything on-demand or live tv since upgrade to app v 22.1.3

JamesH998 — Fri, 21 Jan 2022 07:38:21 GMT

Thanks, I seem to have fixed it by toggling off the 'Connect to Sky Q tick box' and the 'Auto play' options

Re: Can't watch anything on-demand or live tv since upgrade to app v 22.1.3

jweaver — Thu, 03 Feb 2022 17:28:43 GMT

THanks James.. 22.1.3 was forced on me today and I had the saem issue. I went back to 21.9 and it immediatly updated to 22.1.3 again

Your fix worked perfectly.. Thanks for posting it as its saved me as I have no other way to watch Sky at the moment and am paying a small fortune for a service I couldn't watch without SkyGo.

Re: Can't watch anything on-demand or live tv since upgrade to app v 22.1.3

whitesides — Sun, 13 Feb 2022 16:47:13 GMT

Thanks James,
I had a slight variation on this after no joy from re-installation.
My Settings were "Auto Play" On and "Connect to Sky Q" Off.
Toggling "Auto Play" to Off didn't fix it, but I've left it toggled Off anyway.
Then tried Toggling "Connect to Sky Q" (which I don't have) from Off to On,

then back from On to Off again.

This fixed the issue for me.