topic I phone 13 new in Archive https://helpforum.sky.com/t5/Archive/I-phone-13-new/m-p/3847128#M801056 <P>Set up my new phone. Transferred my number. Left the house, unable to connect to the internet?!</P><P>&nbsp;</P><P>can someone help please</P><P>&nbsp;</P><P>thanks&nbsp;</P> Fri, 26 Nov 2021 16:51:29 GMT NurseLauren 2021-11-26T16:51:29Z I phone 13 new https://helpforum.sky.com/t5/Archive/I-phone-13-new/m-p/3847128#M801056 <P>Set up my new phone. Transferred my number. Left the house, unable to connect to the internet?!</P><P>&nbsp;</P><P>can someone help please</P><P>&nbsp;</P><P>thanks&nbsp;</P> Fri, 26 Nov 2021 16:51:29 GMT https://helpforum.sky.com/t5/Archive/I-phone-13-new/m-p/3847128#M801056 NurseLauren 2021-11-26T16:51:29Z Re: I phone 13 new https://helpforum.sky.com/t5/Archive/I-phone-13-new/m-p/3847132#M801057 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3479373">@NurseLauren</a>&nbsp;wrote:<BR /><P>Set up my new phone. Transferred my number. Left the house, unable to connect to the internet?!</P><P>&nbsp;</P><P>can someone help please</P><P>&nbsp;</P><P>thanks&nbsp;</P><HR /></BLOCKQUOTE><P>Have you tried the help guides here&nbsp;&nbsp;<A href="https://www.sky.com/help/home/sky-mobile/device-help/mobile-data-and-picture-messages/articles/mobile-data-and-picture-message-settings#mobile-help-page-technical-contact-us" target="_blank">https://www.sky.com/help/home/sky-mobile/device-help/mobile-data-and-picture-messages/articles/mobile-data-and-picture-message-settings#mobile-help-page-technical-contact-us</A></P> Fri, 26 Nov 2021 16:53:20 GMT https://helpforum.sky.com/t5/Archive/I-phone-13-new/m-p/3847132#M801057 GD1 2021-11-26T16:53:20Z Re: I phone 13 new https://helpforum.sky.com/t5/Archive/I-phone-13-new/m-p/3847201#M801058 <P>Silly question&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3479373">@NurseLauren</a>&nbsp;, but have you turned mobile data on via the settings ?</P> Fri, 26 Nov 2021 17:24:23 GMT https://helpforum.sky.com/t5/Archive/I-phone-13-new/m-p/3847201#M801058 caesarome 2021-11-26T17:24:23Z Re: I phone 13 new https://helpforum.sky.com/t5/Archive/I-phone-13-new/m-p/3847224#M801059 <P>Yeh, thank you though&nbsp;</P> Fri, 26 Nov 2021 17:42:01 GMT https://helpforum.sky.com/t5/Archive/I-phone-13-new/m-p/3847224#M801059 NurseLauren 2021-11-26T17:42:01Z Re: I phone 13 new https://helpforum.sky.com/t5/Archive/I-phone-13-new/m-p/3847250#M801060 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3479373">@NurseLauren</a>&nbsp; Are you still having this issue?</P><P>&nbsp;</P><P>Did you add the 5G add on?</P><P>You can request new network settings to be sent to the device,&nbsp;<A href="https://www.sky.com/help/articles/mobile-data-and-picture-message-settings" target="_blank">https://www.sky.com/help/articles/mobile-data-and-picture-message-settings</A>&nbsp;see here.&nbsp;</P> Fri, 26 Nov 2021 18:14:41 GMT https://helpforum.sky.com/t5/Archive/I-phone-13-new/m-p/3847250#M801060 Jayboy1990 2021-11-26T18:14:41Z