topic Re: Sky go ps5 in Archive

Sky go ps5

Aclark2103 — Thu, 06 Jan 2022 20:26:53 GMT

I have Sky Go Extra, only 3 devices registered and have downloaded the Sky TV app to my PS5. Yet when I try to watch something it says it is unable to stream and that I should go to a webpage which does not help me. Please could someone advise.

Re: Sky go ps5

caesarome — Thu, 06 Jan 2022 21:49:23 GMT

What webpage link does it want you to go to ?

Re: Sky go ps5

Aclark2103 — Fri, 07 Jan 2022 12:52:23 GMT

Here is a photo of the message.

i already do have Sky Go Extra though.

C699E657-8200-442C-A0B5-C2EBF55B7AE6.jpeg

Re: Sky go ps5

caesarome — Fri, 07 Jan 2022 13:33:18 GMT

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: Sky go ps5

Greenfingers001 — Fri, 07 Jan 2022 16:10:26 GMT

Thank you for escalating this. We have now sent an invite to chat 🙂

Re: Sky go ps5

Lisa-P1987 — Sun, 09 Jan 2022 16:31:16 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂