topic Sky go not working in Archive

Sky go not working

AmyStephanie2112 — Tue, 04 Jan 2022 18:34:51 GMT

Hi i have a new contract and trying to log in to sky go as within my contract I can apparently watch. But keep getting the error message "because of a technical issue, you cannot watch this channel. Please try again later" every time I try to log in. Any suggestions?

Re: Sky go not working

caesarome — Tue, 04 Jan 2022 21:52:31 GMT

You say you have a new contract @AmyStephanie2112 but have you just returned to Sky after being away for a year or longer ?

Re: Sky go not working

AmyStephanie2112 — Tue, 04 Jan 2022 22:26:38 GMT

@caesarome No it's a brand new contract

Re: Sky go not working

caesarome — Tue, 04 Jan 2022 22:33:46 GMT

I have escalated your post to Sky who will be in touch with you sometime tomorrow regarding this via a blue chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: Sky go not working

Lisa-P1987 — Wed, 05 Jan 2022 09:29:18 GMT

Thank you for escalating this. We have now sent an invite to chat 🙂

Re: Sky go not working

Lisa-P1987 — Wed, 05 Jan 2022 10:38:03 GMT

Update - Spoken to the customer and they are a mobile only customer, no TV which is why they are getting the error message. Thanks 🙂