topic Linking mobile account on My Sky App in Archive

Linking mobile account on My Sky App

Stimpy1976 — Tue, 14 Dec 2021 22:10:52 GMT

Hi there,

I've recently got a new phone & having to log in again to all of my apps. When I have logged into My Sky app, my mobile account isn't showing. Each time I try to resolve it (going online, linking account) it tells me the account is already linked. I've tried logging off & also reinstalling the app, but no joy. Can't manage my piggybank for the family... please help!

Re: Linking mobile account on My Sky App

caesarome — Tue, 14 Dec 2021 22:30:17 GMT

I have escalated your post to Sky who will be in touch with you tomorrow regarding this via a blue chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: Linking mobile account on My Sky App

Greenfingers001 — Wed, 15 Dec 2021 08:40:35 GMT

Thank you for escalating this. We have now sent an invite to chat 🙂