topic Re: 2nd contract sim not letting me activate. in Archive

2nd contract sim not letting me activate.

SarahJx — Mon, 15 Nov 2021 22:21:07 GMT

I've already got two contracts on my sky account a samsung and a ipad. I recently took another contract out the phone has come and I need to activate the sim but because its linked its only coming up with my sim and not letting me activate the new one? I'm honestly baffled, it's not even showing up on my app that I have another phone contract its only showing the phone i have now and the ipad?

Re: 2nd contract sim not letting me activate.

caesarome — Mon, 15 Nov 2021 22:29:23 GMT

When ordering this did you login to the account you had already setup or did you setup a new account when placing the order ?

Re: 2nd contract sim not letting me activate.

SarahJx — Mon, 15 Nov 2021 22:36:16 GMT

@caesarome I used the same sky id account, I linked it to the same I account. Like it even says sky id account linked! So confused!

Re: 2nd contract sim not letting me activate.

caesarome — Mon, 15 Nov 2021 22:37:39 GMT

I have escalated your post to Sky who will be in touch with you tomorrow regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: 2nd contract sim not letting me activate.

SarahJx — Mon, 15 Nov 2021 22:39:59 GMT

@caesarome thankyou so much!

Re: 2nd contract sim not letting me activate.

Greenfingers001 — Tue, 16 Nov 2021 08:13:02 GMT

Thanks for escalating this. We have now sent an invite to chat 🙂

Re: 2nd contract sim not letting me activate.

Mr+Flibbles+86 — Thu, 18 Nov 2021 08:25:56 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂