topic Viewing card not recognised in Archive

Viewing card not recognised

Forgodsake2021 — Fri, 27 Aug 2021 18:12:19 GMT

I got the new skyQ Bix several months ago with no issues. However last night when I went to turn the TV on I had a message stating my viewing card was no longer active and if I have ordered a new one to put it in when I receive it. I did not request a new card nor did I get any notification from sky stating that a new one is being issues. Igollowed the steps through settings into the viewing card number but after clicking set up (the only option there) it tells me that the card is paired and to request a callback but still the error code is still there. Any idea?

Thanks !

Re: Viewing card not recognised

GD1 — Fri, 27 Aug 2021 18:14:40 GMT

@Forgodsake2021 Depending on your old card and if it was used in Sky + it could be that a new one should have been provided and that the old one has now been deactivted. I would give Sky a call in any case.

Re: Viewing card not recognised

nigea99 — Fri, 27 Aug 2021 18:28:57 GMT

@Forgodsake2021

It might just be a glitch.

I would first suggest a power down restart of your main SKY Q box :

Use the remote to place it into standby mode

Then remove the power to it (either switch off at mains or remove the power plug)

Wait at least 30s

Then re-apply the power & wait for it to fully restart - this may take a few minutes.

If that doesn't work then press the Request Call back message (it is a button) that you mention - it isn't a call back as such just a refresh of the card - which may take a while even if it works

Re: Viewing card not recognised

bugbaby72 — Sat, 19 Feb 2022 19:46:37 GMT

Needed to switch the sky box off as it was stuck on record to a finished program. When I switch the box on a message came on asking to insert sky card, the card was already in box. I removed card cleaned the surface re-insert card but same message from sky asking to insert card

Re: Viewing card not recognised

bob1234 — Sat, 19 Feb 2022 20:28:12 GMT

@bugbaby72I am not being rude but check you have put the card in with the chip facing up, it does seem to be wrong as the logo is then at the bottom.