topic Re: series link and on demand kids not working properly in Archive

Problem playing recorded episodes consecutively.

ArcDnB — Fri, 30 Jul 2021 17:26:35 GMT

My 3 year old likes to watch various children's programmes in his room. Ideally I would be able to put a programme on and it would automatically go from episode to episode automatically. Unfortunately it's never long before it stops and goes back to the menu because it gets to an episode that needs to be downloaded or isn't available. It's extremely frustrating, when I go into "recordings" I want episodes that are actually recorded and nothing else. That's why it's called recordings? Is there a fix for this so that I can leace the programme to play through only the recorded episodes so I don't continuously have to come and help him put his show back on?

Re: Problem playing recorded episodes consecutively.

Rhonny — Fri, 30 Jul 2021 18:13:50 GMT

@ArcDnB

I'll tell you if you promise your son has access to books and playtime outside...

Re: Problem playing recorded episodes consecutively.

ArcDnB — Fri, 30 Jul 2021 22:33:24 GMT

Of course he does 😂 But ge loves watching his favourite shows like Thomas & Friends and gets upset when it keeps stopping every 10 minutes. He can't work the sky menu by himself.

Re: Problem playing recorded episodes consecutively.

Rhonny — Sat, 31 Jul 2021 05:19:16 GMT

@ArcDnB

What do you currently have your auto-play set to under Preferences in your Settings?

Re: Problem playing recorded episodes consecutively.

Chrisee — Sat, 31 Jul 2021 07:35:56 GMT

@ArcDnB cannot find a definitive source but I believe autoplay is disabled by design for kids programming to prevent parents for doing exactly what you want. Several previous threads complaining and this post in the ideas section. However happy to be proved wrong.

Re: Problem playing recorded episodes consecutively.

ArcDnB — Sat, 31 Jul 2021 09:08:03 GMT

To stop us doing what exactly? Getting things done around the house? When you have a child the rest of ypur adult responsibilities don't just dissappear.

Re: Problem playing recorded episodes consecutively.

Rhonny — Sat, 31 Jul 2021 09:18:34 GMT

@Chrisee

I believe the restriction on autoplaying kids' content was removed in the previous update, I seen to recall. But I think it only applies to downloads, not recordings.

Re: Problem playing recorded episodes consecutively.

ArcDnB — Sat, 31 Jul 2021 10:21:12 GMT

My problem is it does autoplay a few episodes and then hits one that needs to be downloaded and goes back to menu. Is there no way to remove those frames from the list so it only tries to play ones that are actually recorded?

Re: Problem playing recorded episodes consecutively.

MightyQuinn — Sat, 31 Jul 2021 10:29:57 GMT

Hi @ArcDnB Unfortunately as we are all customers like yourself then you cannot expect any solution to your problem. However you could contact Viewer Relations direct by emailing viewerR@sky.uk.

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Problem playing recorded episodes consecutively.

Kei+M — Mon, 02 Aug 2021 09:21:42 GMT

This is something we're looking at and want to improve.

Autoplay for kids programmes was enabled in the latest update but we run into issues where we don't have the next episode from our partners. The main challenge we're running into is that kids content is packaged differently by different broadcasters – frustratingly this results in the same episodes having different numbers and series structures.

Thanks,

series link and on demand kids not working properly

Anonymous — Fri, 18 Feb 2022 13:37:29 GMT

when recording programs on kids channels for my nephew why does series link never work on most kids programs when downloading kids content how come next episode don't download automatically or play automatically but it does with other content anyone know how to fix this iv reset my box and checked wifi and not worked as i have to record every episode individually for my nephews as he hates to miss an episode

thanks

Re: series link and on demand kids not working properly

nigea99 — Fri, 18 Feb 2022 13:47:12 GMT

This may have been superceded by later stuff but please see Kei's last post on this around the sequencing etc.

https://helpforum.sky.com/t5/Sky-Q/Problem-playing-recorded-episodes-consecutively/td-p/3738523

Please note Kei moved on from SKY a few months ago so tagging him for any update won't be of any benefit

Re: Problem playing recorded episodes consecutively.

Anonymous — Fri, 18 Feb 2022 13:55:35 GMT

this is still not fixed @Chloe-W22 hi is it possible for my post about this (https://helpforum.sky.com/t5/Sky-Q/series-link-and-on-demand-kids-not-working-properly/m-p/3928202/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEtaU0dUV0RKSUY5RVJGfDM5MjgyMDJ8U1VCU0NSSVBUSU9OU3xoSw#M496230)

to be merged into this one as it relates to this one thanks

Re: series link and on demand kids not working properly

Anonymous — Fri, 18 Feb 2022 13:58:33 GMT

@nigea99 thanks iv asked for this to be merged with it as they both relate to same thing

Re: series link and on demand kids not working properly

nigea99 — Fri, 18 Feb 2022 14:03:27 GMT

@Anonymous wrote:

@nigea99 thanks iv asked for this to be merged with it as they both relate to same thing

now merged

Re: series link and on demand kids not working properly

Anonymous — Fri, 18 Feb 2022 14:14:11 GMT

@nigea99 thanks just hope someone will look into this again thanks