topic Re: Box sets access denied on upgraded subscription in Archive

Box sets access denied on upgraded subscription

foodieloo — Fri, 04 Feb 2022 14:33:29 GMT

Hi - can soeone escalate this for me so I can get tech support? Ive checked the discussion board and can't find an answer, and not yet found how to get live chat.

We upgraded to Sky Q and signature about 6 weeks ago and have not been able to access boxsets (even when aftert changing default download to SD).

The card that was posted out hadnt arrived by installation day so the engineer used one from the van. Maybe it hasn't been set up correctly?

Can someone advise please? Its already been 6 weeks. Not impressed with Sky Q so far!

Thanks.

Re: Box sets access denied on upgraded subscription

Daniel0210 — Fri, 04 Feb 2022 14:35:31 GMT

@foodieloo Done.
I have escalated your post to Sky who may get in touch with you about this issue.

Look out for an email and also a blue speech bubble on the bottom of this forum page. Once the blue chat bubble appears you only have 48 hours to instigate the private chat or it will close automatically so don’t miss the opportunity. I suggest that you make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Hope it's sorted quickly.

Re: Box sets access denied on upgraded subscription

foodieloo — Tue, 08 Feb 2022 08:19:45 GMT

Srill no reply from Sky support. Can anyone give me the number to call them? Thanks.

Re: Box sets access denied on upgraded subscription

bob1234 — Tue, 08 Feb 2022 08:51:10 GMT

@foodielooUnfortunately Sky has blocked telephone numbers so I can't post it, the contact us link at the bottom is useless however if you have the "My Sky" app then it is in the app under Sky VIP.

However I have escalated this to Sky again and hopefully they will come back to you, Private message or email, and be able to sort something out for you. Look for a blue blob bottom right of your screen.
PLEASE NOTE once you get the blob the chat is not real time and once you type in there could be quite a wait until there is a response, you don't have to hold the chat open just come back later to see any replies.
It seems that sometimes the "blob" does not show with Safari.
If you are using Safari with OSX, please make sure that Hide IP Address (under Privacy) is not checked in order to see the blue bubble.

Re: Box sets access denied on upgraded subscription

Mr+Flibbles+86 — Tue, 08 Feb 2022 11:53:05 GMT

Thank you for escalating this. We have now sent an invite to chat

Re: Box sets access denied on upgraded subscription

Mr+Flibbles+86 — Thu, 10 Feb 2022 15:29:03 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks