topic Re: Sky Premier channel minimum term in Archive

Sky Premier channel minimum term

Andy+C+C — Sat, 05 Feb 2022 23:51:44 GMT

Moved to a Sky signature package after I cancelled my Sky Glass order in November on a 18 month contract. Added Sky Cinema at the end of November, which I've added to serve notice on this week only to be informed that it's a Premium channel and that downgrading would incur a £60 charge. Seems that Sky have changed the terms and conditions which I must confess has caught me out. You used to be able to give 30 days notice without any charge. I'm a diamond customer and will be leaving Sky at the end of the contract as I believe that these changes will catch out lots of people. Interestingly I can't find any reference to charges in downgrading the package and neither is there any reference to Sky Cinema being a premium channel. Feel a little deceived by Sky. Anyone else fallen foul?

Re: Sky Premier channel minimum term

nolte — Sun, 06 Feb 2022 01:02:25 GMT

By right a change in contract terms would have to be informed of.

However, it does depend on small print on the offer you accepted when you took on sky cinema. Checking sky website for current offers, it gives sport as 31 days rolling but sky cinema is a 12 month contract

In terms of premium channel, my contract states

Sky premium channel : A channel such as Sky Sports Premier League or Sky Sports Golf or a collection of
channels (that may not be available individually) such as Sky Cinema Pack as Sky
transmits from time to time and/or any other channel we may tell you is a Sky premium
channel (but this does not include any stand-alone premium channel). Sky premium
channels are available as part of some options

Early termination is covered here

Your Sky Q subscription package has a minimum term (usually 12 or 18 months) and you cannot cancel your
subscription during the minimum term unless you have a contractual right to do so. If we end the subscription
early in circumstances where you have breached your contract or are at fault (as explained further in condition
14.7) you will have to pay an early termination charge. Where you have a contractual right to end the
subscription early you won’t have to pay an early termination charge. For more information about these charges
go to sky.com/earlytermination.

Re: Sky Premier channel minimum term

Invisiblename — Sun, 06 Feb 2022 08:58:08 GMT

@nolte wrote:
By right a change in contract terms would have to be informed of.

However, it does depend on small print on the offer you accepted when you took on sky cinema. Checking sky website for current offers, it gives sport as 31 days rolling but sky cinema is a 12 month contract

In terms of premium channel, my contract states

Sky premium channel : A channel such as Sky Sports Premier League or Sky Sports Golf or a collection of
channels (that may not be available individually) such as Sky Cinema Pack as Sky
transmits from time to time and/or any other channel we may tell you is a Sky premium
channel (but this does not include any stand-alone premium channel). Sky premium
channels are available as part of some options
Early termination is covered here
Your Sky Q subscription package has a minimum term (usually 12 or 18 months) and you cannot cancel your
subscription during the minimum term unless you have a contractual right to do so. If we end the subscription
early in circumstances where you have breached your contract or are at fault (as explained further in condition
14.7) you will have to pay an early termination charge. Where you have a contractual right to end the
subscription early you won’t have to pay an early termination charge. For more information about these charges
go to sky.com/earlytermination.

Seems fairly clear to me